Senior Support Engineer

• 9-day fortnight with no salary reduction!
• Auckland CBD office with flexible working arrangements
• Supportive team offering extensive autonomy

About Us

Grant Thornton New Zealand is part of a forward-thinking global network providing audit, tax, and advisory services to dynamic businesses to drive their growth. Our proactive teams, led by accessible partners, leverage insights, experience, and intuition to tackle complex client issues.

Our collaborative culture emphasises idea-sharing and accountability, fostering an environment where innovative thinking and agile practices help businesses, communities, and our people thrive.

Role Overview

We are bringing our IT team in-house and seeking an experienced Senior Support Engineer to join our innovative team. If you are passionate about technology, excel in system support and maintenance, and thrive in a collaborative environment, we want to hear from you!

Based in our Auckland office, the Senior Engineer will play a crucial role in maintaining our IT systems' infrastructure and performance. Responsibilities include managing, optimizing, and troubleshooting servers, end-user equipment, mission-critical applications, and business operations. You will work with cross-functional teams to design, implement, and maintain solutions that meet our evolving needs.

You will collaborate with our ITIL manager, support our helpdesk by resolving complex issues, and mentor junior helpdesk engineers.

Key Responsibilities:

• Application maintenance and patching
• Technical leadership
• Architecture and design
• Infrastructure and DevOps
• Incident response management
• Backup and recovery
• Troubleshooting
• Collaboration and communication
• Documentation
• Core system maintenance

About You:

• Demonstrated experience in L3 support and escalations
• Team player with excellent written and verbal communication skills
• Passionate about problem-solving and continuous learning and development
• Have proven experience working in an agile environment

Skills and Experience:

• 10+ years in software support, preferably in financial technology or related industries
• Proficiency in automated scripting (e.g., PowerShell) and management tools (e.g., AAD/Entra, Intune)
• Strong experience with automated Windows deployments and Virtual Machine management
• Experience with enterprise-level mobile phone deployment and management.
• Familiarity with networking infrastructure (ideally Cisco and Fortinet)
• Experience with cloud platforms (Microsoft Azure, Office 365, Dynamics 365)
• Knowledge of relational databases (e.g., MSSQL) and data modelling/optimization
• Strong interpersonal skills and ability to collaborate across teams.

Our Culture:

At Grant Thornton, we cultivate authentic and inclusive leaders who create a vibrant, innovative work environment. Our collaborative teams consistently exceed client expectations through constant learning and teamwork.

Our partners are approachable, recognize and reward achievements, and support team members in their career growth.

Our Benefits:

• 9-day fortnight with no salary reduction
• Competitive remuneration
• Supportive team environment with career development opportunities
• Get Fit allowance annually for fitness and gym memberships
• Flexible working culture
• Option to purchase up to 2 weeks of extra leave per year.
• Fully funded social club with team sports
• Financially rewarding referral program
• Volunteer day
• Support for professional memberships and continued education.
• Free fruit baskets and morning teas
• Additional parental leave, salary top-up, and back-to-work coaching
• Cultural swap days
• Dress for your day policy
• Laptop and mobile phone (choice of iPhone or Samsung)

Apply today and elevate your career with Grant Thornton!

Eligibility: Applicants must be legally entitled to live and work in New Zealand (NZ citizen, permanent resident, or valid work visa). For more information, visit the New Zealand Immigration website.