Front Office Manager

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We
support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey
with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to
attract, recruit and promote diverse talent

Job Description

• Management of the hotel Front-Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
• Run and actively participate in regular Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally
• Effective supervision of all guest arrivals and departures 
• Supervision of lobby services and portering, ensuring guest arrivals and departures are as efficient as possible
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
• Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
• Preparation of Front Office monthly reports, commenting on key performance indicators
• Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals

Qualifications

• Experience supervisor or management level within hotel operation or similar environment
• Training, coaching, development and retention experience
• Organizational skills with strong verbal and written communication
• A current Manager's Certificate, First Aid Certificate and a full driver's license preferred. 
• Handling of Guest experience and complaint handling
• Problem-solving, ability to handle issues when crisis situation arise
• Knowledge of AccorHotels, ALL and Accor Plus membership programs is an advantage

Additional Information

The Novotel Rotorua Lakeside and ibis Rotorua Lakeside it’s a dual branded complex hotel with 344 rooms located in central Rotorua.

Our two hotels include, Atlas Café & Restaurant and Clarkes Bar, ibis restaurant. 10 conference/Banquet rooms and InBalance Fitness Centre.

Why join Accor?
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - work life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation
Worldwide
• Uniforms provided, washed and laundered daily
• Access to our Employee Assistance Program
• Refer a friend incentive

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable
adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome
to let us know.