Contact Centre Representative - Fast Hire

We are looking to hire an ambitious Contact Centre Representative to join our all-star team at Turuki Healthcare in Auckland, Auckland.
Growing your career as a Full Time Contact Centre Representative is an incredible opportunity to develop relevant skills.
If you are strong in leadership, critical thinking and have the right initiative for the job, then apply for the position of Contact Centre Representative at Turuki Healthcare today!

Contact Centre Representative - PCSS

Turuki Health Care is a kaupapa Maori organisation delivering integrated Health and Social Services to the wider Counties Manukau and ADHB areas. We provide quality, accessible, and affordable health care and support to whanau.

This position is fulltime, Monday to Friday, 8.30am - 5.00pm and will be based at our Manukau office.

Our Permanent Caregiver Support Service team are based in our specialised Contact Centre located in Manukau. You will work alongside a team of dedicated Case Workers and SWRB Qualified and Registered Social Workers. We offer one on one support from your supervisor, a fantastic team that really care about the whanau they work with and the chance to make a difference in the community.

We are searching for a polite and professional Contact Centre Representative to work closely with our PCSS members and provide outstanding service to our clients by answering questions, handling complaints, and troubleshooting problems.

Your experience and skills will include:

Exceptional customer service and communication skills with a polite telephone manner.
An understanding of PCSS services although training will be provided.
Ability to manage large amounts of inbound calls in a timely manner.
Identifying Caregiver/ Vendor needs, clarify information, acknowledge all concerns and provide a solution.
Build sustainable relationships and engage with Caregivers and Vendors by going the extra mile.
Keep records of all conversations in NOTED database in a readable, professional format.
Empathy for other people's feelings.
Proficiency with computers and strong typing skills.
Ability to ask relevant questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability
Fluency in multiple languages would be an advantage but is not mandatory.

If you are looking to make a difference and want to work within a kaupapa Maori organisation, apply today

For more information about our service, you can visit our website https://www.pcss.org.nz/

Applications close 5pm 4th April 2023

Applicants for this position should have New Zealand residency or a valid New Zealand work visa.

Benefits of working as a Contact Centre Representative in Auckland, Auckland:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package