Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
As a Customer Incident Manager you’ll be managing major and minor incidents and issues from a customer perspective. Making sure that the right cross functional teams are included to identify and implement a solution/strategy that minimises risks. You’ll manage activities between different Xero teams to resolve these issues as quickly as possible, keeping key stakeholders informed. You’ll ensure customers have the information they need, are kept up-to-date, and the impact they experience is as minimal as possible.
You’ll be responsible for helping to create and implement incident registers and processes that help reduce the likelihood of incidents occurring and reoccurring, and provide a clear pathway to raise and resolve an issue. You’ll support and coordinate delivery within the team, ensuring projects and tasks are delivered within the expected timeframes.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.