IT Service Delivery Manager - Start Now

We are hiring an enthusiastic IT Service Delivery Manager to join our growing team at Mystro Management Limited in Wellington Wellington
Growing your career as a Full Time IT Service Delivery Manager is a great opportunity to develop relevant skills.
If you are strong in people management, planning and have the right mindset for the job, then apply for the position of IT Service Delivery Manager at Mystro Management Limited today!

Management (Information & Communication Technology) Full time Add expected salary to your profile for insights The IT Service Delivery Manager is responsible for the delivery of high-quality IT systems and services that align to and meet the needs and requirements of the business and its customers. To be achieved through leading and managing the IT Operations team (including Reporting), and technology vendors, while managing service level agreements, and ensuring continuous improvement. Join us and lead our IT Operations to new heights of efficiency and innovation.  About us: Orbit World Travel is New Zealand’s largest owned and operated corporate travel management company. We manage travel for over 1,000 clients across New Zealand in both the public and private sectors. Our vision is to be the travel management company of choice for businesses through building partnerships and delivering sustainable, innovative, and future-focused travel and event management solutions.  Orbit World Travel Wellington is part of the Mystro Management Limited Group and is proudly Wellington-owned and operated. Our dedicated team of 125 is passionate and has an absolute focus on ensuring our clients succeed. About the role: Your main responsibilities as an IT Service Delivery Manager will be to: Work closely with key stakeholders to define business requirements and goals including in-depth collaboration with line managers to understand the benefits/challenges of current technology. When required, collaborate with Subject Matter Experts (SMEs), key consultants, or team members. Recommend, implement, and support cost-effective technology solutions in collaboration with stakeholders. Proactively engage and advise MD and GM on insights with strategies, highlight strengths, identify areas for improvement, and suggest enhancements to improve performance.  Proactively ensure Senior Leadership Team (SLT) has a timeline of upcoming IT changes/releases including visualisation of potential challenges.  Have an understanding of all Mystro technologies and their purpose (and workings), and benefits/challenges. Be the first port of call for any IT issues, engage those that go to others first, and ensure you are across the issue first. Provide timely updates to stakeholders for system performance issues or outages. Provide clear requirements and use appropriate Change Management processes for any system changes. Be accountable to SLT and the IT board at all times ensuring any agreed framework is followed. Actively collaborate with the Sales Team to present our technologies to clients, taking the initiative to highlight opportunities, including advantages, pricing, and support. Ensure the IT Operations Team produces and maintains suitable and up-to-date documentation relevant to application technologies, assigned tasks, and projects. This includes but is not limited to technical specifications, system configurations, software documentation, associated network/Infrastructure diagrams, troubleshooting procedures, and any other documentation deemed necessary for effective knowledge management and ongoing support. About you: Our ideal candidate will have: Three plus years’ experience as Service Delivery Manager leading high performing team. Bachelor’s degree in information technology, Computer Science, or a related field. Ability to rapidly adapt and work in a fast paced and fluid environment. Demonstrated experience in driving continual improvement ensuring there is strong alignment to the business outcomes. Understanding of service management methodologies including ITIL v4.  Sound understanding of technical concepts and frameworks.  Highly organised and able to keep track of multiple service delivery engagements. Ability to manage multiple meeting deadlines and maintaining quality and attention to detail. Technically minded with architectural knowledge of how solution components work together to deliver business value. Proven experience implementing new processes and delivering process improvements. A thorough understanding of modern technology architecture, methods of IT project delivery, and broader IT trends. The ability to articulate effectively on both business and technical levels. Outstanding verbal and written communication and interpersonal skills, time management, and attention to detail with a strong focus of excellent customer service. Proven problem-solving, negotiation, and decision-making abilities. Understanding of governance and risk management best practice. Excellent stakeholder engagement and influencing skills, including expertise in the management of technical vendors. Proven experience in service delivery management with a focus on third-party partnerships Working for us: At Orbit, our people are our greatest asset, and our goal is to be an employer of choice. We offer a fun and people-focused culture, a flexible working model, and a competitive remuneration package where we recognise hard work. We also offer: An opportunity for upskilling and further training Annual travel allowance for travel to new destinations Long service leave after 5 years Access to an employee assistance programme Please note that only candidates who are legally eligible to work in New Zealand will be considered for this position. Applications close 25th May 2024 .  For more information about the role or application process, please contact Angela Miller, HR Manager  . To apply for the role, please click ‘apply’ via the Seek website. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an Information Technology Service Delivery Manager? How many years of people management experience do you have? What's the highest level of ITIL qualification you have completed? Which of the following programming languages are you experienced in? What's your expected annual base salary? How much notice are you required to give your current employer? Report this job advert Don’t provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr

Benefits of working as a IT Service Delivery Manager in Wellington Wellington:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package