Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga - with Growth Opportun

We are looking to hire a motivated Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga to join our exceptional team at Motion New Zealand Ltd in Tauranga Bay Of Plenty
Growing your career as a Full Time Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga is a terrific opportunity to develop relevant skills.
If you are strong in cooperation, decision-making and have the right experience for the job, then apply for the position of Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga at Motion New Zealand Ltd today!

Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga

Hands-on, technical industrial bearings sales role. Ideal for curious & mechanically minded people.

17th May, 2024

Motion have a rich heritage dating back to 1919 with the establishment of Wilson Bros in Dunedin.
Since then, the group has grown from strength to strength delivering quality engineering products and services essential to New Zealand’s industry through strategically located service centres and logistics networks.
Motion is passionate in their pursuit to be the trusted advisor and key supplier that customers can rely on.
We focus on building and maintaining lasting relationships with our customers, understanding their business needs and how our solutions can add value. This is why we stand out as a market leader!
Key responsibilities in the role:
Customer Service

• Providing exceptional customer service by taking and processing customer orders in a courteous, efficient, accurate, and timely manner, and attending to customer questions, complaints and concerns immediately, and facilitating satisfactory resolution.
• Organising workflow to meet customer deadlines.
• Coordinating and develop existing customer network; Conducting ongoing customer needs-analysis and researching customer requirements through first party resources.
• Collaborating with other company branches/departments to execute order-related matters/issues in an efficient and timely manner.
• Effectively presenting and discussing the company products and soliciting only those desired products provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer service/needs.
• Complete any training as requested by the Company.
• Completing and maintaining accurate sales forecasts, data gathering and reports for managers in a timely
• manner.
• Developing quotations in cooperation with the Motion Centre Manager based on identified sales strategy and
• information collected from customers or partners assigned.
• Recording accurately and in a timely manner all sales-related activities using CRM.
• Assisting in completing sales projects including proposals, and marketing, and assisting in developing and
• implementing showroom promotional activity to drive counter sales.
• Complete any training as requested by the Company.
• Some warehouse duties-picking and packing customer orders, and local deliveries when required.
• Participating in branch meetings and taking responsibility for sales improvement initiatives and other assigned action items.
• Communicating effectively with supervisors/managers, sales team, and other relevant staff members, informing and updating them regularly to guarantee sales and customer objectives are met.
• Compiling and maintaining all required paperwork, records, and documents.
• Updating customer records in a timely manner and/or notifying administration about it.
• Understanding and using appropriate company pricing systems and policies.
• Taking part in stocktaking procedures.
• Writing out customer credit notes and return stock to shelf.
• Buying in items from approved suppliers to meet customer requirements.

17th May, 2024

Motion have a rich heritage dating back to 1919 with the establishment of Wilson Bros in Dunedin.
Since then, the group has grown from strength to strength delivering quality engineering products and services essential to New Zealand’s industry through strategically located service centres and logistics networks.
Motion is passionate in their pursuit to be the trusted advisor and key supplier that customers can rely on.
We focus on building and maintaining lasting relationships with our customers, understanding their business needs and how our solutions can add value. This is why we stand out as a market leader!
Key responsibilities in the role:
Customer Service

• Providing exceptional customer service by taking and processing customer orders in a courteous, efficient, accurate, and timely manner, and attending to customer questions, complaints and concerns immediately, and facilitating satisfactory resolution.
• Organising workflow to meet customer deadlines.
• Coordinating and develop existing customer network; Conducting ongoing customer needs-analysis and researching customer requirements through first party resources.
• Collaborating with other company branches/departments to execute order-related matters/issues in an efficient and timely manner.
• Effectively presenting and discussing the company products and soliciting only those desired products provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer service/needs.
• Complete any training as requested by the Company.

Sales

• Completing and maintaining accurate sales forecasts, data gathering and reports for managers in a timely
• manner.
• Developing quotations in cooperation with the Motion Centre Manager based on identified sales strategy and
• information collected from customers or partners assigned.
• Recording accurately and in a timely manner all sales-related activities using CRM.
• Assisting in completing sales projects including proposals, and marketing, and assisting in developing and
• implementing showroom promotional activity to drive counter sales.
• Complete any training as requested by the Company.
• Some warehouse duties-picking and packing customer orders, and local deliveries when required.
• Participating in branch meetings and taking responsibility for sales improvement initiatives and other assigned action items.
• Communicating effectively with supervisors/managers, sales team, and other relevant staff members, informing and updating them regularly to guarantee sales and customer objectives are met.
• Compiling and maintaining all required paperwork, records, and documents.
• Updating customer records in a timely manner and/or notifying administration about it.
• Understanding and using appropriate company pricing systems and policies.
• Taking part in stocktaking procedures.
• Writing out customer credit notes and return stock to shelf.
• Buying in items from approved suppliers to meet customer requirements.

To be successful, you must have the following experience and qualifications:

• 3+ years' experience in bearings & transmission sales. 
• Safety oriented.
• Certificate or product knowledge training in mechanical bearings.
• Certificate II and III in Warehousing Operations and/or Certificate II and III in Logistics as a minimum and/or
  proven record in same/similar role.
• Customers Service Skills, Product Knowledge.
• Effective verbal and written communication.
• Ability to work quickly and methodically.
• Ability to work unsupervised.

Why us?
We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.
We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.
So, if you are interested in joining our group don’t wait, apply now and let us help you empower your career with us!
MOTION is an equal-opportunity employer
To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements. Apply For Job#J-18808-Ljbffr

Benefits of working as a Technical Sales and Customer Service Representative - Saeco Wilson - Tauranga in Tauranga Bay Of Plenty:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package