Account Manager Tier 1

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At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. 

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Reporting to the Sales Manager, the Account Manager (Tier 1) will drive profitable growth for One New Zealand through building exceptional customer engagement and market position by maximising revenue within a portfolio of existing and new business customers (between approx. 20 and 500 FTE).

The role is based in Christchurch and will be responsible for clients in the Christchurch and wider South Island region.

Ko tō mahi – what you’ll do

• Drive growth opportunities across customer portfolio, hunting for up-sell and cross opportunities within existing customers and prospecting for new customers.
• Develop a clear understanding of customer objectives, to assist them to accelerate their innovation through technology solutions.
• Manage key stakeholder relationships to achieve high NPS scores, improving conversion and close rates.
• Prospect develop and close opportunities through driving core mobile, fixed and ICT products as per portfolio target
• Network across customers and partners through presence, referrals and connecting with key business associations.
• Commitment to customer management in order to promote increased growth and loyalty.
• Collaborate and self-organise with team members to meet the shared goals.
• Present reporting against targets and sales pipeline that demonstrate customer growth and loyalty.

Na tōu rourou - what you’ll bring

• At least 5 years’ experience in a Sales role – preferably from the Telco industry (or similar)
• Outstanding communication, relationship building, influencing and negotiation skills
• Strong results orientation with a track record of achieving exceptional results and rational decision making and ability to identify, understand and meet customer needs, grow their business and help them digitally transform
• High attention to detail with good writing planning and reporting for strategic decision making skills
• High level of work productivity, exhibited self-starting, a commitment to reduce unproductive time, taking the initiative and a display of leadership in getting on with the job
• Team player with a 'can-do' attitude
• Telecommunication & technology industry knowledge is preferred but not essential
• High level of experience on solution selling covering multi-market and channel
• Experience in the use of CRM software for managing activity
• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

We stand to uplift, to support and to elevate others .