Accounts Receivable Officer

Join the Team at Novotel & Ibis Rotorua

Located on the shores of Lake Rotorua and just steps from the vibrant Eat Street, Novotel & Ibis Rotorua offer guests the perfect base to explore New Zealand’s geothermal wonders. With two iconic brands under one roof, we provide outstanding service, comfortable accommodation, and a welcoming team environment. Be part of a dynamic hospitality team in the heart of Rotorua!

About the Role

As our Accounts Receivable Officer, you will be responsible for managing the debtor function of the Novotel Rotorua Lakeside and Ibis Rotorua. This includes monitoring and collecting outstanding payments, assessing credit applications, issuing accurate invoices, reconciling financial data, and supporting month-end processes. Your accuracy, efficiency, and communication skills will be vital in maintaining strong financial controls and customer relationships.

Key Responsibilities

• Monitor and manage the debtor ledger to ensure timely payments.
• Follow up on overdue accounts and initiate collection actions.
• Review, assess, and approve credit applications.
• Issue accurate invoices and statements and ensure queries resolved promptly.
• Process and reconcile front office banking transactions.
• Carry out month-end procedures including statement processing and ledger reconciliations.
• Managing petty cash and floats.
• Liaise with internal departments to ensure smooth financial operations.

What We’re Looking For

• Experience in an accounts receivable or finance role (hospitality industry preferred).
• Strong understanding of credit management and financial reconciliation.
• High attention to detail and excellent organizational skills.
• Proficiency in accounting software and MS Excel.
• Ability to handle sensitive financial information with integrity and confidentiality.
• Ability to be flexible and take on other tasks as required.
• Professional communication skills and a proactive approach to problem solving.

Why Join Us?

• Work with a reputable global brand in the hospitality industry.
• Access training and development through Accor’s learning platform.
• Enjoy team member benefits, including accommodation discounts and career progression opportunities.
• Be part of a supportive and collaborative team environment.

Our Commitment To Diversity & Inclusion



We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know