Accounts Receivable Officer

Join the Team at Novotel & Ibis Rotorua

Located on the shores of Lake Rotorua and just steps from the buzz of Eat Street, Novotel & Ibis Rotorua put guests right at the heart of New Zealand’s geothermal playground. With two iconic brands under one roof, we deliver exceptional service, comfortable stays, and a team culture that’s as warm as our local hot pools. Join us and be part of a hospitality team where every day brings new energy!

About the Role

We’re on the lookout for a detail-driven Accounts Receivable Officer to keep our numbers as well-balanced as our guest experience. In this role, you’ll take charge of the debtor function for both Novotel Rotorua Lakeside and Ibis Rotorua—ensuring payments are on track, credit applications are assessed, invoices go out right the first time, and reconciliations run smoothly. You’ll also play a key role in month-end processes. With your sharp eye for detail, knack for efficiency, and clear communication, you’ll help keep our financial flow as steady as the lake outside our door.

Key Responsibilities

• Monitor and manage the debtor ledger to ensure timely payments.
• Follow up on overdue accounts and initiate collection actions.
• Review, assess, and approve credit applications.
• Issue accurate invoices and statements and ensure queries resolved promptly.
• Process and reconcile front office banking transactions.
• Carry out month-end procedures including statement processing and ledger reconciliations.
• Managing petty cash and floats.
• Liaise with internal departments to ensure smooth financial operations.

What We’re Looking For

• Experience in an accounts receivable or finance role (hospitality industry preferred).
• Strong understanding of credit management and financial reconciliation.
• High attention to detail and excellent organizational skills.
• Proficiency in accounting software and MS Excel.
• Ability to handle sensitive financial information with integrity and confidentiality.
• Ability to be flexible and take on other tasks as required.
• Professional communication skills and a proactive approach to problem solving.

Why Join Us?

• Work with a reputable global brand in the hospitality industry.
• Access training and development through Accor’s learning platform.
• Enjoy team member benefits, including accommodation discounts and career progression opportunities.
• Be part of a supportive and collaborative team environment.

Our Commitment To Diversity & Inclusion



We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know