Administrator and Customer Services Assistant - Principal Office, Nelson

Administrator and Customer Services Assistant

If you are a diligent administrator who is also passionate about people and enjoys delivering exceptional customer service, then this could be the role for you!

Vacancy Reference: ACSA001 Salary: £23,406 - £26,004 p.a., subject to experience

Vacancy Type: Full Time Hours: 35

Location: Principal Office, Nelson Closing Date: 23 June 2024

Job Role: Administrator & Customer Services Assistant

If you are a diligent administrator who is also passionate about people and enjoys delivering exceptional customer service, then this could be the role for you!

Working cohesively with their colleagues both in the Savings Team and across the wider Society, the successful candidate will build positive relationships, maintaining our high standards of customer service, putting people at the heart of everything they do.

With outstanding attention to detail, and the ability to undertake basic mathematical calculations, the successful Administrator and Customer Services Assistant will diligently support members with their transactions, following up with the maintenance of accurate records.

Reporting to the Savings Manager, this is an exciting opportunity that would suit someone who has previous experience of working within a customer services and administration role. This can be within a range of backgrounds, however roles within or related to Financial Services are more desirable. If you have not yet had the opportunity to work within Financial Services, we have a fantastic training program which will support you with coaching and learning to develop your career at the Marsden.

We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills, excellent attention to detail, good basic maths skills, and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and this Administration and Customer Services role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills. 

So what’s in it for you?

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a full-time basis, working a 35-hour week, Monday to Friday, 9am – 5pm at our Head office in Nelson. We will, however, consider applications from candidates who are looking for part time opportunities or job share arrangements.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website - Careers with the Marsden | View Our Vacancies | Marsden Building Society. If this sounds like the perfect role for you, then we hope you will apply by sending your CV and a covering letter through to [email protected].

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.