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Halter is flipping the livestock world on its head. Our collars and software let farmers move and manage animals with a swipe of their phone. No bikes, no fences, no stress. We’re scaling fast across NZ and Australia, and the stakes keep getting higher.
Halter’s growth doesn’t end when Sales signs a contract. It’s won or lost in what happens next.
As APAC Launch Manager, you’ll be responsible for delivering a high-quality customer launch experience across the APAC region. You’ll lead a frontline team responsible for onboarding new customers and getting them confidently using Halter day-to-day, seeing clear value in their operation as quickly as possible.
This role is about executing Halter’s customer launch strategy in-region, ensuring launches are consistent, efficient, and aligned with global standards, while still accounting for regional nuance. You’ll play a critical role in turning commercial wins into customers who stay, renew, and grow with Halter across APAC.
You’ll work closely with Sales, Support, Rev Ops, and the wider Global Customer Launch team to ensure the APAC launch motion runs smoothly, predictably, and at the right quality bar.
This role is based in our Auckland HQ, with some travel required.
What we're looking for
- You’re a strong operator and people leader who knows that great customer experience comes from disciplined execution and continuous improvement. You’re comfortable leading your team in an environment where our launch operating model will constantly evolve as Halter grows, products change, and customer needs shift.
- You’re customer-centric and commercially aware. You understand how effective onboarding, activation, and enablement reduce churn, drive retention, and improve unit economics. You balance doing right by the customer with operating efficiently and predictably to support global scale, and you know when the model needs to adapt to protect both.
- You work well within defined frameworks, but you don’t treat them as static. You proactively identify gaps, pressure-test what’s working, and bring thoughtful, data-backed improvements forward. You partner closely with global and cross-functional teams to help evolve how we launch customers, ensuring we continue to deliver consistently great outcomes as the business scales.
- You communicate clearly, lead from the front, and create structure and momentum for your team while playing a visible role in shaping the next iteration of Halter’s customer launch approach.
What you'll be doing
- Manage regional customer outcomes and performance across APAC
- Own regional performance across APAC, with accountability for new deployment ARR outcomes in APAC
- Lead execution of the regional operating rhythm to ensure consistent, scalable customer delivery
- Monitor leading indicators of risk and opportunity across your region, and take action through your team to improve outcomes
- Ensure a consistent, high-quality customer experience across APAC, balancing customer impact with operational efficiency
- Track and increase APAC CSat response rate to understand how to improve customer outcomes and team performance
- Identify patterns across customer segments and develop strategies to improve adoption, value realization, and long-term retention
- Lead and develop the APAC Launch team
- Manage and support frontline team members to complete launch activities using established guidelines and processes (you are not responsible for and should not directly manage accounts)
- Set clear expectations and drive execution through team routines, coaching, and accountability
- Support with workforce planning for the region - ensuring your team has the right coverage, capacity, and capability as new deployment ARR grows
- Continually hire, onboard, and ramp talent in line with regional growth plans
- Create a high-performance culture through ongoing coaching, feedback, development plans, and upskilling
- Champion process consistency, tooling hygiene and quality standards across the team
- Own new deployment ARR performance and improve Launch Cost across your region
- Manage and deliver against regional new deployment ARR goals
- Support with regional Launch cost (now in CAC), with accountability for improving efficiency while maintaining (or improving) customer outcomes and experience
- Identify where time and effort are being spent disproportionately, and redesign team execution to reduce low-value work
- Implement scalable, repeatable workflows that increase consistency and reduce time-to-resolution and operational overhead
- Escalate systemic issues and improvement opportunities to Global Customer Launch team and cross-functional partners to solve at the root cause
- Partner cross-functionally to drive regional success
- Work closely with Sales to manage handoffs and set clear customer expectations
- Partner and collaborate with Rev Ops and Support to ensure launches are operationally sound
- Provide structured feedback to Product and Engineering based on regional context, regional trends and adoption barriers
- Represent the voice of the APAC region in global planning, forecasting, and improvement work
You'll crush this gig if you
- Run a tight operation. You bring structure, rhythm, and accountability to daily execution.
- Lead from the front. Your team trusts you because you’re present, clear, and decisive.
- Execute with discipline. You design and follow processes that help us move faster, and know when to flag improvements.
- Balance customer and company outcomes. Quality matters, but so does efficiency.
- Spot problems early, root cause analyse, and solve. You monitor leading indicators, customer feedback, and act before issues escalate.
- Communicate clearly. Up, down, and sideways. No surprises.
- Thrive in a fast-moving environment. Priorities shift, but delivery stays strong.
Bonus points
- Experience leading onboarding, implementation, or customer operations teams in SaaS, hardware, or agtech.
- Background in customer success, operations, or frontline team leadership.
- Track record of improving execution quality, consistency, or efficiency within an established operating model.
Why you'll love Halter
- Mission with teeth – every project you touch helps farmers run more productive, sustainable operations.
- Serious backing – Bessemer, DCVC, Blackbird, Rocket Lab’s Peter Beck and friends believe in us - and fund us.
- High‑performance culture – we out‑think, out‑work, out‑care. Big expectations, zero politics.
- Wellbeing first – Southern Cross health cover, unlimited annual leave, wellness leave, six months fully paid primary caregiver leave, and four weeks secondary.
- Growth budget – $1k each year to spend on whatever makes you better.
- Epic team vibes – smart, humble people who genuinely like each other (and Friday arvo beers in the office courtyard).
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including BOND Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
If you’re nodding along and reckon you can add horsepower to Halter, hit Apply with your CV and a quick note on why this role gets you fizzing. If you don’t tick every box but you’re hungry and brilliant, we still want to hear from you. Let’s build the future of farming together.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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