Application Support Lead

Love solving problems, improving systems, and making technology work better for people? 

We're looking for an experienced Application Support Consultant to take ownership of our business applications and managed software services. This is a hands-on role where you'll work across client-facing systems and internal business platforms, ensuring they perform at their best while delivering an outstanding support experience. 

You'll be the go-to person for application support, system optimisation, vendor management and continuous improvement, helping both our clients and our people get the most from the technology they use every day. 

What you'll be doing 

• Providing application support across client and internal business systems. 

• Managing incidents, service requests and system changes within agreed service levels. 

• Building strong relationships with software vendors and key stakeholders. 

• Identifying opportunities to improve business processes and system performance. 

• Supporting new software implementations and project delivery. 

• Analysing system performance and recommending enhancements or new functionality. 

• Delivering user training and promoting best practice across our business applications. 

• Producing reports and insights to support operational decision-making. 

What you'll bring 

You'll enjoy working with people just as much as technology. You're naturally curious, love finding smarter ways of doing things, and can confidently juggle multiple priorities without dropping the ball. 

Ideally you'll have: 

• Experience supporting business applications in a commercial IT environment. 

• Knowledge of IT Service Management principles (ITIL experience is advantageous). 

• Strong troubleshooting and problem-solving skills. 

• Experience managing software vendors and stakeholder relationships. 

• Exposure to cloud-based business systems and the Microsoft 365 ecosystem. 

• Project coordination or delivery experience. 

• Excellent communication skills and the ability to explain technical concepts in plain English. 

Experience with platforms such as Microsoft 365, SharePoint, Teams, BambooHR, HubSpot, Accelo, or similar SaaS business applications will be highly regarded. 

Why join us? 

This role offers genuine variety—you'll have the opportunity to influence how our business systems evolve, work closely with a wide range of stakeholders, and make a real impact on the way technology supports our people and our clients. 

If you're someone who enjoys improving processes, solving complex problems and delivering exceptional service, we'd love to hear from you.