ARC assistant manager- Wellington/Christchurch based - Urgent

Third age health is looking for an ARC (Aged residential care) assistant manager. This is an entry level position with the opportunity to grow the role.

This role will support the ARC National Manager with various tasks, in order to support the National growth and development of Third Age Health. 

This role will liaise with and support the clinical teams, providing communication channels, evaluating processes and outcomes and providing administrative support to maintain and improve services.  From time to time the activities of the role may require ad hoc afterhours support. 

The ARC assistant manager will be required to support with:

Regional rostering. Maintaining clinician/facility rosters.

Covering unplanned and planned leave requests.

Liaising with PHO, DHB, community services and the internal Third Age Health team to maximize funding opportunities.

Claim reconciliation.

Accompany during regular site visits to aged care facilities (In region where based primarily) to assess operations, address concerns, and foster positive relationships with staff and residents.

Help build and maintain strong relationships with clients, healthcare practitioners, and external stakeholders to ensure effective communication and collaboration.

Participate in internal audits, contribute to quality assurance systems, and assist in analyzing data to identify areas for improvement and ensure compliance with standards.

Support the promotion of a culture of health and safety in the workplace by assisting in implementing policies, conducting training sessions, and addressing safety concerns. Includes reporting

Assist in addressing resident and family complaints in a timely and compassionate manner, working to resolve issues and improve service delivery.

Support in the management of hub aged care operations, including resource allocation, staff supervision, and performance management, rostering etc

Active liaison for facilitating the recruitment of GP/NP’s for nationwide aged care facilities. Maintaining always on advertising, CRM updates, liaising with ARC manager and Relationship manager on active recruitment activities.  

Support practitioner and clients, on-boarding and training (MyPractice & other).

Assistance with loading rounds for the clinical portal, onboarding users and ensuring facilities and Practitioners operating smoothly.  

Other activities as required by the ARC National manager.  From time to time the activities of the role may require adhoc afterhours support.