Arrival Concierge

We are looking for hands on, knowledgeable hospitality professional to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.

• Assist with car / hotel doors and guest luggage
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure arrivals report with VIP’s highlighted on the valet desk
• Effective communication to the porter and reception team on guests arrivals.
• Clean and maintain hotel public areas, including driveway, front entrance, car park & lobby.
• Co-ordinate guest transportation to and from airport where required.
• Valet parking guest vehicles with assistance of porter team.
• All guest property in storage, long or short term, duly documented and cared for.
• Assist porter/concierge if needed

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.
• Clean police record

You must hold the rights to work in New Zealand

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

• We offer competitive pay with benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor - travel the world with us!
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.