Assistant Front Office Manager | Hotel Indigo Auckland

Assistant Front Office Manager | Hotel Indigo Auckland

Hotel: Auckland (AKLAL), 51 - 53 Albert Street, 1010

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.

Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood. The “City of Sails” will set the backdrop for this boutique upper-upscale hotel, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, with stunning views of the city and Auckland’s iconic harbour.

To help us bring the hotel to life, we’re on the lookout for a passionate Assistant Front Office Manager (pre-opening). This role will support the Front Office Manager to help establish the Front Office department and support all aspects of hotel operations on shift so enable delivery of a unique guest experience that brings the brand to life. The hotel team will work closely together, so you’ll be a team player and happy to support all areas of the hotel as needed.

Ideally this role will start in August, subject to the completion of the hotel’s construction phases, and will transition to an operational role once the hotel opens.

A little taste of your day-to-day

• Being part of history! As part of this pre-opening team you will be part of setting this beautiful new hotel up ready to receive its first guests
• Help and support the set up of the Front Office department with regards to operational requirements and team development
• Once the hotel opens, transitioning to operational responsibilities where you will lead shifts within front office operations including:
• Supporting the Front Office Manager to lead and oversee the Front Office Department
• Act as Duty Manager on shift as required
• Managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring the team delivers authentic, memorable experiences
• Driving results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being the first point of contact for any critical emergency situations

What we need from you

• At least 4 years of guest service/hotel experience, with 2 of those being with leadership capacity in a front office environment
• Valid (or ability to acquire) NZ LCQ Duty Manager certificate, Liquor license, first aid certificate and full NZ drivers license
• Strong understanding of hotel operations
• Excellent communication and strong interpersonal skills
• Knowledge and experience with Hotel Property Management Systems
• Full working rights within New Zealand with no restrictions

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

About us

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.

Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood. The “City of Sails” will set the backdrop for this boutique upper-upscale hotel, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, with stunning views of the city and Auckland’s iconic harbour.

To help us bring the hotel to life, we’re on the lookout for a passionate Assistant Front Office Manager (pre-opening). This role will support the Front Office Manager to help establish the Front Office department and support all aspects of hotel operations on shift so enable delivery of a unique guest experience that brings the brand to life. The hotel team will work closely together, so you’ll be a team player and happy to support all areas of the hotel as needed.

Ideally this role will start in August, subject to the completion of the hotel’s construction phases, and will transition to an operational role once the hotel opens.

A little taste of your day-to-day

• Being part of history! As part of this pre-opening team you will be part of setting this beautiful new hotel up ready to receive its first guests
• Help and support the set up of the Front Office department with regards to operational requirements and team development
• Once the hotel opens, transitioning to operational responsibilities where you will lead shifts within front office operations including:
• Supporting the Front Office Manager to lead and oversee the Front Office Department
• Act as Duty Manager on shift as required
• Managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring the team delivers authentic, memorable experiences
• Driving results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being the first point of contact for any critical emergency situations

What we need from you

• At least 4 years of guest service/hotel experience, with 2 of those being with leadership capacity in a front office environment
• Valid (or ability to acquire) NZ LCQ Duty Manager certificate, Liquor license, first aid certificate and full NZ drivers license
• Strong understanding of hotel operations
• Excellent communication and strong interpersonal skills
• Knowledge and experience with Hotel Property Management Systems
• Full working rights within New Zealand with no restrictions

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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