Assistant Manager and Guest Service Agent (Hybrid Role)

Why Work for Accor?

We are far more than a worldwide leader in hospitality. We welcome you as you are and help you find a role and brand that matches your personality. We support your growth and learning every day, making sure that work brings purpose to your life. Your journey with us opens doors to explore Accor’s limitless career possibilities.

Position Details:

• Employment Type: Full-time (40 hours per week)
• Work Schedule: Mixed shifts, including weekdays, evenings, weekends, and public holidays
• Wage:
  • Assistant Manager shifts: $30.39/hour
  • Guest Service Agent shifts: $26.28/hour
  • Night shift allowance of 1.25x hourly rate for any hours worked between 12:00-5:00am
  • Overtime allowance of 1.25x hourly rate for any hours worked over 40 per week

Job Summary:

This hybrid position combines responsibilities of an Assistant Hotel Manager and Guest Service Agent. The role involves supervising operational aspects of the hotel during designated shifts and providing front-line guest services during others. You will play a key role in ensuring excellent customer service, staff support, and day-to-day operations.

Key Responsibilities

Assistant Manager Duties (Skill Level 2):

• Supervise and support front office and guest service teams
• Oversee shift operations, ensuring smooth hotel functioning
• Address and resolve guest complaints and service issues
• Monitor staff performance and ensure company standards are met
• Prepare reports and assist with operational targets
• Liaise with other departments to ensure cohesive operations

Guest Service Agent Duties:

• Welcome and check in guests professionally and efficiently
• Manage reservations and front desk operations
• Respond promptly to guest enquiries and service needs
• Assist with general administrative duties and customer service
• Ensure a high standard of cleanliness, safety, and hospitality

Required Skills and Experience

• Relevant tertiary qualification in Hospitality, Tourism, or Business (NZ Level 7 or higher)
• LCQ and a current Duty Manager’s Certificate (mandatory for management duties)
• Minimum 1.5 years of experience in a hotel front office role, including experience in a supervisory or team leader capacity
• Strong interpersonal, leadership, and communication skills
• Proven ability to handle customer issues and manage teams
• Flexibility to work across a rotating roster, including nights, weekends, and holidays

At Ibis Christchurch, we pride ourselves on fostering a welcoming and inclusive work environment. We support the growth of our team through internal training and career development.

Benefits include:

• Free staff meals during shifts
• "Refer a Friend" bonus scheme
• Staff accommodation and F&B discounts (up to 30%) across the Pacific region
• Access to industry-leading training via Accor’s online learning platforms
• Accor-paid parental leave

How to Apply:

Please apply online with your CV and cover letter. Applications close 3 September 2025.