Brand and Customer Experience Manager - Fast Hire

Now is on a mission to help support kiwi businesses to succeed with the right telco solutions and an enjoyable kiwi experience. In this brand-new role, you’ll use your brand building experience to increase awareness and engagement of Now across target segments, get to deeply understand our customers worlds and help the rest of the business learn about what makes them tick. 

What we offer

• A strong proposition for you to market – a growing range of high-quality broadband and telephony solutions coupled with award-winning customer service.
• A growing marketing team with opportunities to be involved in building the foundations of the team and to continue your development as the team grows.
• A fun environment and close-knit team who work together, support each other, and celebrate success. 
• An ambitious business with strong growth plans, genuinely committed to doing what’s right for the customer and delivering a great customer experience.   
• A performance-led environment.

About You

• You’re passionate about building B2B brands that deliver strong commercial outcomes. 
• You are customer-obsessed and experienced in developing medium-term brand and customer experience strategies aligned with business objectives, ideally within the telco, technology, or service industry. 
• An innovative thinker and creative problem-solver, you enjoy developing unique brand positioning, messaging, and customer engagement strategies.
• You’re comfortable leading research programmes to gather insights into customer behaviour, market trends, and competitive landscape including experience in developing customer journey maps. 
• You have a proven track record of identifying and leveraging sponsorships, partnerships, and events to enhance brand visibility and engage with target audiences.
• You’re a strong collaborator, comfortable with working cross-functionally to deliver great brand and customer experience outcomes.  

About Now

Now is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch. Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth. 

We’re proud of what we stand for, delivering kiwi businesses the best possible service experience, enabling them to enjoy everything that’s great about our technology solutions. To ensure we do this, we’ve built a culture that inspires our people to do the right thing, make the big calls and most importantly, have fun when they’re at work. When our team are happy, our customers are happy.

As a Now employee, you’ll be rewarded with a supportive team environment, a customer-centric organisation, plenty of flexibility and freedom to deliver your outcomes, and strong rewards for performance. 

We empower our people to do what they know is right and enjoy the success that comes with it. And as a fast-growing, challenger brand, there are regular opportunities to further develop and advance your career. 

If you think you have the right skills and personal attributes for the role, then we would love to hear from you. Simply click on the apply button and send us your Cover Letter and CV. For a confidential chat about the role, you can call Martin on 021 959 303/[email protected]