Business Analyst

As a Business Analyst within our Digital Consulting practice, you will be the critical link between business stakeholders and delivery teams, ensuring digital products and solutions are designed, configured and implemented to achieve meaningful business outcomes.

This is more than requirements gathering. You'll work at the intersection of business strategy, customer needs and technology, helping clients define the right solutions while collaborating with strategists, designers, engineers and data specialists to bring them to life.

You'll facilitate discovery, uncover opportunities, challenge assumptions and translate complex business needs into clear, actionable requirements. Your ability to connect people, processes and technology will play a key role in delivering products that create measurable value for our clients.

If you enjoy solving complex problems, influencing stakeholders and shaping digital experiences from concept through delivery, we'd love to hear from you

Responsibilities 

• Partner with clients and stakeholders to understand business objectives, challenges and opportunities, facilitating discovery workshops, solution walkthroughs and requirement validation sessions.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, process maps and solution designs that enable successful delivery outcomes.
• Develop deep product knowledge, including capabilities, roadmaps and best-practice configurations, to design scalable, customer-centric solutions aligned to business goals and technical architecture.
• Identify gaps between client requirements and product functionality, recommending enhancements, alternative approaches and future product opportunities.
• Collaborate closely with developers, architects and delivery teams to support solution configuration, testing and validation, ensuring business requirements are met.
• Produce high-quality documentation, including functional specifications, business process maps, user guides, training materials and release communications.
• Lead training, knowledge transfer, change management and adoption activities to support business readiness and successful implementation.
• Analyse product performance, system usage and user feedback to drive continuous improvement while staying current with emerging technologies, industry trends and digital best practices.

Qualifications