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About us | Mō mātou
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Are you an experienced Business Analyst passionate about turning complex challenges into practical solutions?
Do you excel at engaging with stakeholders and identifying business needs to drive impactful change?
If so, we want you to join our Service Improvement and Delivery team!
You’ll join the Service Improvement and Delivery business unit, the delivery engine for Service Delivery, accountable for service improvement and change implementation. The team brings together operational and support functions with planning, sequencing, and execution of business change, policy implementation, and system enhancements. You’ll be part of a delivery team, working on initiatives across an income, employment, or housing lens.
What We Offer:
• The opportunity to work in a dynamic, fast-paced environment where your skills will directly contribute to improving the wellbeing of New Zealanders
• Collaborative work with diverse business groups, turning their needs into effective solutions
• A supportive team culture that values knowledge-sharing, personal and professional growth, and impactful outcomes
As a Business Analyst in this role, you will:
• Lead workshops and facilitate meetings to gather business requirements and define project scope.
• Develop clear, detailed business requirements documents and user stories for technology teams.
• Analyse current-state processes, identify gaps, and recommend improvements.
• Collaborate with technology teams to ensure solutions align with business requirements.
• Contribute effectively to major project teams, including identifying risks, planning, and achieving targeted outcomes.
• Share knowledge with others to strengthen team capability.
• Build and maintain strong working relationships across various stakeholders.
We are seeking experienced Business Analysts with:
• Proven experience working in an Agile environment and an ability to adapt to dynamic, fast-paced settings.
• Expertise in requirements gathering, process mapping, and developing user stories.
• The ability to translate complex business problems into clear, practical solutions and collaborate effectively with technology teams.
• Familiarity with tools and technologies such as Jira, Confluence, Visio, or equivalent systems.
• Strong communication skills for engaging both technical and non-technical audiences.
• Excellent analytical and problem-solving skills, coupled with a structured, methodical approach.
If this sounds like you, we welcome your application.
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 22 February 2026
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
Victims Information
Tertiary Education Commission/Te Amorangi Mātauranga Matua is a Crown Agency and leads the Government’s relationship with the tertiary education sector in New Zealand.
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