Business Development Manager/Key Account Manager - Innovative Company

Role: Business Development/Key Account Manager - Christchurch

Reporting to: General Manager – Customer & Sales

Digital Island is a specialist Cloud Communications and Contact Centre provider delivering services to Medium/Large businesses across New Zealand. As a challenger brand and stand-alone subsidiary of Spark NZ, Digital Island are looking to build on their 20-year reputation for professionalism, performance, value, and fanatical client service. With access to market leading Cloud Comms portfolio’s, a strong Services proposition and an awesome team to work alongside, Digital Island are uniquely positioned in the ICT sector in NZ. 

Culture

At Digital Island we are big on creating a diverse and inclusive culture, with a strong focus on health, wellness and employee satisfaction. We empower our team to put their best foot forward and encourage a growth mindset. Be part of an organisation with a clear purpose that you can believe in and understands the importance of growing our people to be successful. We are a team that holds tight to our values and works hard to deliver for our clients, while also taking time to have fun along the way too.

About the role

Digital Island has ambitious growth targets, and this senior role is responsible for delivering revenue across Corporate, and Enterprise accounts using a Consultative sales approach. This person will enjoy a high-performance environment and has a strong ability to influence at all levels. 

As a Contact Centre and Collaboration expert, they will be able to use their extensive experience to help shape amazing Customer Experience outcomes for clients with a lens on innovation. They will be a “Cloud” enthusiast who is comfortable creating a narrative that generates Services and Consumption based revenues across our client base.  

This is an excellent opportunity for somebody with a ‘hunter’ mentality, who enjoys generating new opportunities and relationships, but who is also skilled at building and maintaining long-term relationships with existing clients. We offer a collaborative and supportive culture, whilst providing the opportunity to work autonomously to drive change and improvements within the business. You will set the tone for ensuring quality and speed are cornerstones of our client approach.

Key Responsibilities

• Meeting and exceeding revenue targets, including accurately managing and forecasting sales pipeline
• Proactively create, grow, and close new sales opportunities
• Drive sales in Consulting, Professional and Managed Services associated with Communications, while also looking to grow our Collaboration and Contact Centre products and solutions in market
• Creating, enabling and completing sales opportunities
• Actively participate as an advocate for customer requirements regarding Customer Experience and Cloud Contact Centre
• Facilitate the creation of Sales Documentation to deliver on customer requirements
• Work closely with our Consulting and Delivery teams to provide an exceptional customer experience
• Keep well informed of market and technology developments, including our own suite of solutions and services
• Maintaining a positive and healthy attitude that contributes to the team and organisational growth

Skills and Experience to be demonstrated

The ideal candidate will have proven commercial experience in the New Zealand ICT industry in a Sales role. Critical will be an existing network of IT business contacts, a great reputation in the industry and strong references.

• Five years of experience in cloud, ICT or software sales in Enterprise and Corporate sectors
• Previous experience in channel management of Cloud / SaaS / Cloud Communications
• Excellent written and verbal communication and presentation skills
• Exceptional at building a trusted advisor relationships with multiple client stakeholders, including C-Level, Contact Centre Managers and IT Operations.
• Have a strong business and technical understanding of cloud solutions and the outcomes these can deliver
• Can build trust and inspire confidence - providing value through your solutions and technical expertise 
• Ensuring customer outcomes are a key driver
• Enjoys working at pace and are a self-starter
• Proven experience and existing relationships with Enterprise and Corporate clients in the South Island would be a strong advantage

Passionate, driven and hungry for success, you’ll be someone who thrives in a dynamic, fast-paced and agile environment that truly places the client at the heart of our business. 

Benefits

Digital Island prides itself on helping team members thrive in their work and life. As a result, we are proud to invest in benefits that include:

• Hybrid Working: Love your work - and your life. We know the world is changing, so we are too. We are embracing the evolving work-life balance and have a three days in, two out approach to work. 
• Volunteer working: We encourage everyone to give back to the community and provide a paid volunteer day to demonstrate your goodness.
• Medical: We've got our people covered. Comprehensive medical cover from Southern Cross (Wellbeing Two plan combined with the Keeping Well Plus module). 
• Insurance: We offer life, income protection and trauma insurance from AMP. 
• Career Development: Get the most out of your career with great learning and development opportunities.
• Phone and Internet Credit: Each month we'll help cover your Mobile and Internet plans for normal use.
• Paid Parental Leave: We'll give you additional assistance to enable you to have some time to enjoy your family. If you’re the primary carer you can expect 100% of your salary paid for 26 weeks and if you’re the secondary carer there is 4 weeks paid leave.

If you believe you have what it takes, and you want to part of a winning, innovative team - apply today!