Business Operations Coordinator

At Education Perfect, we're on a mission to maximise every student's potential through technology that empowers educators and inspires millions of students around the world.

As our Business Operations Coordinator, you'll play a central role in keeping our business connected, organised and operating at its best. Reporting to the Chief Operating Officer, you'll partner closely with the CEO, COO and Senior Leadership Team to support key business operations, strategic initiatives and an exceptional employee experience across our global offices. This is much more than a traditional administration role. You'll own our travel and expense platform, coordinate business operations and help create welcoming, high-performing workplaces that enable our people to do their best work.

You'll join a collaborative, purpose-driven team where your ideas are valued, your work has real impact and you'll have the opportunity to grow. If you thrive on variety, enjoy solving problems before they arise and love bringing order to complexity, we'd love to hear from you.

What you will do

Help EP to run smoothly

• Coordinate Education Perfect's business operating cadence, supporting the CEO and COO with key business rhythms including weekly operational meetings and trimesterly planning cycles
• Manage executive calendars and coordinate meeting logistics, including scheduling, room bookings, catering and follow-up actions
• Prepare presentations, dashboards, reports and business documentation that support planning, decision-making and business performance
• Maintain and continuously improve documentation for key business processes, ensuring information is accurate, accessible and up to date
• Support the coordination of business RFPs and tender submissions, ensuring documentation is completed accurately and deadlines are met
• Provide operational and administrative support across strategic business initiatives as required
• Coordinate leadership off-sites, planning sessions and company-wide meetings

Support our executive leaders

• Provide high-quality executive support to the COO and wider executive team as required, helping them operate effectively day to day
• Manage calendars, travel arrangements, meeting coordination and administrative priorities
• Coordinate executive expenses and travel logistics
• Respond to ad hoc requests from senior leaders, proactively removing roadblocks and helping key priorities stay on track

Own our travel and expense platform

• Own and manage Education Perfect's travel and expense platform, ensuring it is well maintained, optimised and delivers a great employee experience
• Act as the primary point of contact for all travel-related queries, managing the SaaS support channel, troubleshooting issues and escalating complex matters where required
• Support employees with travel bookings, travel policies and onboarding and offboarding within the platform
• Build a strong partnership with our SaaS account manager, managing vendor relationships, contract renewals, platform updates and ongoing service reviews
• Monitor travel spend, platform adoption and usage trends, providing insights and recommendations to improve efficiency and support budget management

Create exceptional workplace experiences

• Act as the primary point of contact for our Dunedin office, ensuring it is welcoming, organised and running smoothly for employees and visitors
• Coordinate workplace operations across our global offices in partnership with local site coordinators, ensuring a consistent and positive employee experience
• Manage workplace vendors, office providers, lease renewals, workplace budgets and office relocations or fit-out projects where required
• Coordinate day-to-day workplace operations, including office access, room bookings, facilities maintenance and workplace amenities
• Act as the go-to person for workplace questions, feedback and office improvements, continually enhancing the employee experience
• Support employee onboarding and offboarding by coordinating workplace access, office passes and workplace assets
• Build strong relationships with building management, cleaners, maintenance providers, couriers, tenants and workplace vendors to ensure our offices operate smoothly
• Manage the Dunedin office budget and approve office invoices, ensuring costs are tracked and managed effectively
• Coordinate office catering, team lunches, workplace celebrations and all-staff food provisions for meetings and events
• Maintain a safe working environment by coordinating workplace health and safety activities, office inspections and acting as Fire Warden and evacuation coordinator for the Dunedin office

About you

You'll be someone who thrives in a role where every day is different and enjoys bringing structure, organisation and calm to a busy environment. You're proactive, adaptable and naturally organised, with the ability to juggle competing priorities while building strong relationships across the business.

• 2+ years' experience in an Operations Coordinator, Executive Assistant, Office Manager, Workplace Manager or similar business support role
• Experience supporting senior leaders with executive administration, calendar management, travel coordination and meeting logistics
• Proven experience coordinating business operations, projects, leadership meetings and company-wide initiatives in a fast-paced environment
• Experience preparing reports, presentations, dashboards and business documentation for senior stakeholders
• Experience managing travel and expense platforms (experience with Navan would be highly regarded), including employee support, reporting and vendor management
• Experience managing workplace operations, including facilities, office services, vendors, budgets and workplace projects
• Excellent written and verbal communication skills, with the ability to build trusted relationships across all levels of the organisation
• Outstanding organisational skills, exceptional attention to detail and the ability to confidently manage multiple competing priorities
• A proactive, solutions-focused mindset with a strong sense of ownership and initiative
• Confidence using a range of business systems and technology, with experience using AI tools to improve productivity considered an advantage
• Event planning or coordination experience will be highly regarded

What we offer

• Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company
• Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays
• Volunteer Day: All EPeeps receive one paid day per year to volunteer and give back to their communities
• Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year
• Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel
• Wellness Bonus: Receive a pre-tax $750 NZD End-of-Year Wellness Bonus to support your health and well-being
• Health Insurance: Join our fully funded Southern Cross Wellbeing 1 plan ($500 excess), with optional add-ons and family cover
• Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace
• Communication Allowance: Get $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setup
• Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers also receive enhanced pension contributions to support their financial wellbeing.
• Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP
• Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career
• Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service
• Referral Bonus: Recommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial period
• Workride: Access a bike, e-bike, or scooter through a temporary pre-tax salary sacrifice, saving 32–63% thanks to tax benefits.
• EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.