Business Support Asset Management Coordinator

This role sits in the Council’s Customer and Community Group who provide facilities and services that help create a safe, vibrant and inclusive city, comprising community facilities, parks and recreation, customer services, city safe, and resilience and regulatory services.

We are looking for a Business Support Asset Management Coordinator to join our Customer and Community Services Unit within our Customer and Community Group.  We are focused on making Hamilton a more attractive and livable city, and this role will be responsible for leadership and continuous.

He angituutanga: The opportunity 

We’re looking for a proactive Business Support Coordinator to support our asset management systems and processes within the Parks and Recreation team. You’ll bring strong coordination and administrative skills, proven experience using asset management systems, and confidence in training others and improving processes. We want someone who The ideal applicant will demonstrate effective communicates clearly, works well with others, engages effectively with stakeholders, and helps build a collaborative, high-performing team environment.

Key Responsibilities:

• Be the first point of contact for system queries and issues.
• Triage and escalate workflow problems.
• Create work orders and support system improvements.
• Communicate updates to stakeholders and lead customer relationship meetings.
• Deliver SME training and support assist staff with system use.
• Collate data to build schedules and support reporting.
• Prepare reports and recommendations for managers.
• Keep process documentation up to date in Process Manager.

Oo puumanawa me oo wheako | Your skills and experience

• Strong understanding of asset management concepts, systems (ideally IPS), and processes
• Advanced Microsoft Office skills (Word, Excel, Outlook, Teams)
• Familiarity with GIS mapping, especially in parks and open spaces
• Geographic knowledge of Hamilton (preferred)
• Ability to resolve customer-facing requests and issues efficiently
• Excellent verbal and written communication skills for engaging with colleagues, clients, and the public
• Proven leadership with the ability to articulate vision and guide others through change
• Collaborative team player with strong interpersonal skills
• Self-motivated with excellent time management and workload prioritisation
• A growth mindset with self-awareness and commitment to personal and team development

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $74,000 dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 08/10/2025

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.