Campus Care Case Manager

Waipapa Taumata Rau | The University of Auckland

Campus Life creates a vibrant, engaging and supportive campus experience to help students achieve academically, socially and personally.

Campus Life operates a range of services aimed at helping students develop a strong sense of belonging and supporting students through personal challenges, illuminate opportunities, and create an environment that enables personal growth. It also operates engagement services such as support for student organisations, social and sporting programmes, volunteering and leadership support. All Campus Life services aim to help students maximise the non-classroom dimensions of the university experience and make life-long friends.

Job Description

Te Whiwhinga mahi | The opportunity

We're in search of two experienced individuals with a background in mental health or social work to support our Campus Care | Te Papa Manaaki Team. Campus Care coordinates personal and wellbeing support for our students and directs them to appropriate resources and further assistance. The role of the   Case Manager is to provide health, wellbeing or conduct support and advice to students, staff and any member of the University community who has concerns about a student. Using a case management approach, the Te Papa Manaaki Case Manager will gather information, triage, assess and identify the appropriate support for the student.

The Te Papa Manaaki Case Manager removes confusion for students and staff trying to navigate University processes and structures and gets them the right support, sooner. Students are supported to overcome barriers to success and health impacts are minimised.

Responsibilities include:

• Triaging and managing queries and referrals from students, staff or any member of the University community in person or via phone, email or the online form
• Conducting psychosocial assessments and risk assessments and refer critical situations in a professional and responsive manner
• Coordinating communication with those involved, including the person who raised the concern, the student/s and other parties as appropriate
• Linking students to the appropriate support, from internal self-help information to external specialist services, and document advice in a support plan

We currently have two opportunities available:
The first role is a  full-time (37.5 hours per week), permanent  position.
The second role is a  part-time (30 hours per week), permanent  position. Remuneration is $80,900 - $99,900 per annum, depending on skills and experience.
For more detailed information, please refer to the  Position Description .

He kōrero mōu | About you

Our ideal candidate will be a registered Nurse, Occupational Therapist or Social Worker with experience working with people who may be facing mild to severe mental health concerns.

To be successful in this role, you will have the following:

• Bachelor's Degree or equivalent in Nursing, Occupational Therapy, Social Work or similar field e.g. allied health
• Current membership of a relevant professional body
• A minimum of 3 years’ experience working with or providing mental health support to students or young adults
• Demonstrable understanding and experience of case management and its application to support services Preferred :
• Experience working or volunteering in a tertiary environment and an understanding of student needs
• Knowledge or awareness of the issues affecting tertiary students and young adults
• Cultural competence in working with the diversity of the student population
• Proficiency in Te Reo or Mandarin would be valued
  

Mō tō mātou rōpū | About the team

Te Papa Manaaki | Campus Care coordinates personal and wellbeing support for students. It provides early and holistic support with the aim of preventing further escalation, reducing the burden on the student of accessing help, minimising duplication and gaps in service provision across support providers, and minimising the burden on academic and other non-support staff of assessment and referral requirements. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices 
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information, please visit  Staff Benefits .

Me pēhea te tuku tono | How to apply Applications must be submitted online, by the closing date of 02 July 2024 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above. Please indicate if you have a preferred role (full-time or part-time) in your application.

Please reach out to Sam Mclellan via [email protected] for queries about the full-time role, or Avi Nair via [email protected] for the part-time role. We are happy to have a confidential conversation and answer your questions but we do not accept applications by email.

Additional Information

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to  

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit