Caring Caller Team Leader

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

He aha te tūranga - About the role: 

It's easy to become isolated when partners and friends pass on or when family members don't live close by. And if you're unable to get out or you're unwell, it can be hard to meet people. Just having someone ask about your day can make all the difference to how you're feeling. Looking forward to a good conversation can really brighten up the day.

Our Caring Caller programme is a telephone friendship service. We match volunteers with clients around the country who would benefit from regular connection.

This volunteer Team Leader position is integral in ensuring our programme provides both our volunteers and clients with a seamless experience, by supporting our incredible Caring Caller volunteers. We are looking for a new Team Leader to support our Whangārei team. The role involves:

• Attraction, recruitment, and training of new volunteers
• Providing support and mentoring advice to your team of volunteers
• Ensuring all clients are receiving compatible matches that are meeting their needs
• Providing reporting to relevant St John staff
• Maintaining strong relationships with local Area Committee  and attend meetings as required/invited
• Organising recognition events, meetings, and training for the team

Please note, this is an unpaid, voluntary position. 

Ko wai koe - About you:

This role is flexible and can work around your availability, ideally you will be able to commit at least 2-3 hours per week. You have the option of joining as a Caring Caller and being matched with suitable client/s however, this is not mandatory.

To be successful in this role, you will have:

• Excellent communication skills, an empathetic personality, and a genuine interest in the well-being of others 
• Previous team management experience 
• Administration experience
• Competent computer skills
• Over 18 years of age

Successful applicants will receive full training and membership of Hato Hone St John (which gives free ambulance service for immediate family).

Me pēhea te tuku tono - How to apply:

Click “I’m interested” above.

For further information please contact Jessica Parr on [email protected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.