Case Manager

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

Te Whiwhinga mahi | The opportunity

We are seeking a dedicated and empathetic Te Papa Manaaki Case Manager to join Te Papa Manaaki | Campus Care, part of the Campus Life division.

In this role, you will coordinate the provision of personal and wellbeing support for students, ensuring they can access the right services at the right time. You will work closely with students, staff, and external providers to assess needs, develop support plans, and connect students with appropriate services. By taking a case management approach, you will reduce barriers to success, minimise health impacts, and provide a safe and skilled mechanism for addressing issues such as wellbeing concerns, harassment, discrimination, and sexual harm.

Key responsibilities include:

• Assessing and managing referrals from students, staff, or the University community.
• Developing support plans and ensuring warm transfer to internal and external services.
• Managing complex or sensitive cases with professionalism and care.
• Maintaining accurate case records, reports, and anonymised data for service improvement.
• Building positive working relationships with University services and external support providers.
• Supporting continuous improvement in referral processes and wellbeing services.

This is a part-time (30 hours per week), fixed-term position for 6 months. Remuneration is $83,300 - $102,900 per annum prorated, depending on skills and experience.

 

For more detailed information, please refer to the Position Description.

 

He kōrero mōu | About you

You are an experienced wellbeing or case management professional with the ability to work sensitively with young people and diverse communities.

You will also bring:

• A bachelor's degree in social work, occupational therapy, mental health nursing or other relevant field, and membership of a professional body.
• At least 5 years’ experience providing case management and support services, preferably with students or young people.
• Strong knowledge of issues affecting students and young people, and cultural competence in supporting diverse communities.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and complex situations.
• Proficiency in Microsoft Office and the ability to learn University systems.
• A commitment to Te Tiriti o Waitangi and equity in professional practice.

Experience working in a tertiary environment and knowledge of University and community support services would be an advantage.

Mō tō mātou rōpū | About the team

Te Papa Manaaki | Campus Care coordinates personal and wellbeing support for students. It provides early and holistic support with the aim of preventing further escalation, reducing the burden on the student of accessing help, minimising duplication and gaps in service provision across support providers, and minimising the burden on academic and other non-support staff of assessment and referral requirements.

 

Ngā āhuatanga kei a mātou | What we offer



The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices 
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information, please visit Staff Benefits.

 

Me pēhea te tuku tono | How to apply



Applications must be submitted online, by the closing date of 5/10/2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Niamh Pritchard - [email protected] for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz