Casual Customer Service Banker - Rotorua

Casual Customer Service Banker - Rotorua

Ko mātou tēnei | This is Us

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way!

As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:

What are 5 day to day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

What is the most exciting thing about this opportunity?

If you're interested in a career in Banking, this could be your place to start! However this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

What attributes will this person have in order to be successful?

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.

• You'll enjoy helping tāngata (people), delivering an amazing experience to customers
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Resilience, self-motivation and lots of energy
• Ability to multi-task, highly adaptable to change and proactive
• You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tīma (team) culture and environment like?

We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Job details

Reference # 147044

Posted on 18 Jun 2024

Location(s) Rotorua

Expertise Retail/Branch Banking, Retail, Stores/Branches

Job level(s) Entry, Graduate, Experienced/Professional

If this is your first time applying for a job at BNZ, it involves a simple two-step process.

• Registration. Create a user account, and upload your CV and desired employmentcriteria. You can login anytime to update your details, and track your job application status.
• Application. Complete a quick job related questionnaire. If you apply forfuture roles, you'll only need to complete the second step.

Applications will be reviewed regularly across the advertising period, but we do reserve the right toclose applications early.

After you've applied

Depending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps:

• You'll receive an email acknowledging your application.
• Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.
• If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview.
  If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it. Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.
• If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.

Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstractreasoning tests during the recruitment process.