Catering Retail Manager

Bay Venues …. Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the iconic Mount Hot Pools, Baywave, or Mercury Baypark to name a few. As the kaitiaki of 24 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen!

Are you a hospitality/retail superstar? Do you want to live and work in the sunny Bay of Plenty, home to New Zealand’s Best City Beach and a thriving coastal lifestyle? And be an instrumental part of a growing team.

Are you passionate about community-driven work and making a difference? Are you great at hitting revenue goals and designing innovative retail strategies? This is your chance to work with dynamic teams, from events to catering, and play a key role in creating memorable experiences for locals and visitors alike.

In this role, you’ll:
●    Take ownership of multiple café sites, driving operational excellence and customer satisfaction.
●    Collaborate with catering and events teams to design strategies and achieve revenue targets.
●    Lead, inspire, and train high-performing teams, fostering a culture of excellence.
●    Develop and open new hospitality venues, contributing to Tauranga’s vibrant community.
●    Manage Point-of-Sale (POS) and inventory systems to ensure efficiency, accuracy, and actionable insights.
●    Work alongside the Executive chef to deliver high-quality, convenient food and beverage offerings in line with customer expectations.
●    Maintain compliance with food safety, health, and safety regulations across all venues.

What you’ll bring to the role:

Experience:
At least 5 years of management experience in hospitality and/or retail operations, ideally in café environments and multi-site management.
●    Experience in developing retail strategies to achieve revenue goals.

Skills:
●    Strong leadership skills, with a proven ability to recruit, train, and inspire high-performing teams.
●    Solid financial management skills, including budgeting, cost control, and revenue tracking.
●    Hands-on expertise with Point-of-Sale (POS) systems, including setup, troubleshooting, and reporting. Knowledge of Task would be ideal.
●    Excellent organisational and time management skills, with the ability to juggle multiple priorities.

Barista Background:
●    Hands-on experience in coffee preparation and beverage service standards is highly desirable but not required.

Passion:
●    Deep commitment to delivering exceptional customer experiences and a passion for community-focused work.
●    An interest in food and beverage trends.

Compliance:
●    Knowledge of food safety regulations and health and safety standards.

We have put together a bunch of perks to support our culture of connection and fun. Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

·         a gym membership to our ClubFit Gyms,
·         access to our five aquatic facilities including BayWave and Mount Hot Pools,
·         subsidised speedway passes and generous discounts on our programmes, services and merchandise,
·         heavily subsidised coffee at our on-site cafes,
·         access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture. No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on – take the punt; you won’t regret it!

Applications close 26 April 2025