Client Account Manager

Join us. But be you. At Deloitte, you’ll do more than join something — you’ll add something. You’ll be part of a workplace that values curiosity, care, and contribution, working alongside people who are passionate about what they do and the impact they make. The question is simple: What impact do you want to make?

The team you’ll join

You will join our team in Wellington / Te Whanganui‑a‑Tara as a Senior Client Account Manager.

Working closely with service line leaders and industry specialists, you will build strong client relationships, uncover new opportunities and connect clients with the full breadth of Deloitte’s expertise. This role is central to delivering seamless service, driving strategic conversations and ensuring our clients experience the value we bring.

It’s an opportunity to grow your commercial and relationship skills and contribute to a culture built on partnership, curiosity and impact.

The impact you’ll make:

As a Senior Client Account Manager, you will support our Lead Client Partners to develop and grow their business. Your typical day will include:

• Working alongside the Lead Client Partner, you will lead account management planning and processes and support the client service teams to drive account goals for a small portfolio of key accounts.
• You will drive high performance account operations by bringing best practice from Global and other industry-aligned accounts, driving appropriate account cadence, and developing impactful client service team agendas, speakers, and engaging topics to drive growth and relationship building with the client
• Work closely with the Lead Client Partner to bring together and connect a mix of resources, expertise, and people across different service portfolios, to uncover opportunities and deliver targeted client solutions as a unified Deloitte brand.
• Facilitating pursuit strategy workshops with the Partners to understand the client’s strategic objectives and identify the resources and actions needed to position effectively with the client
• Actively managing the health and quality of the opportunity pipeline. Providing reporting and meaningful insights.
• You will own procurement and panel management for your accounts, including building your procurement relationships at the client where appropriate
• Undertake client feedback interviews and win/loss reviews to generate client insights and trends to continuously learn and evolve our market approach to deliver client needs and make an impact that matters.

Your expertise:

Bring your sound commercial experience and at least 8+ years’ of relevant work experience in a hands-on key account management, business development or B2B sales management role to see what impact you can make.

You’ll also have:

• Professional services or similar corporate environment will be highly advantageous
• Account management expertise and experience working on new business pursuits. Demonstrating the ability to apply sound rationale and advice throughout the entire account management and sales process.
• A strong relationship builder and client focus. The ability to work with internal stakeholders (Partners) and articulate client needs from a business point of view/commercial perspective will be key to your success.
• Project management and problem solving skills; able to build teams, incubate ideas and creating plans to deliver high quality outcomes.
• Strong written and verbal communication skills; a credible and persuasive communicator with good coaching and influencing skills.
• A critical thinker, able to ask open questions and probe meaningfully to create innovative ideas that furthers the success of our client relationships. 

Making an impact that matters, together: 

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference. 

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. 

How you’ll be rewarded:  

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.  

We offer you: 

• Flexible work arrangements – work in a way that suits you, us and our clients best     
• Subsidised professional qualifications and paid professional memberships 
• Subsidised health insurance 
• Income protection insurance 
• 22 days annual leave 
• Social events, social sports teams, and monthly firm drinks 
• A focus on wellness and well-being  
• Community focused volunteer days 
• A focus on the environment and sustainability 
• Plus much more 

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you.

Please note that this advert will continue to run until all positions are filled. 

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].