Client Consulting Senior Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The team provides a comprehensive range of consulting services and solutions to our clients across Australia, New Zealand and the South Pacific that address unique challenges in areas such as strategic growth, profitability, fraud risk management and digital strategy.        



Senior Manager role

VCA is looking for a Senior Manager to work alongside the Consulting Director client leads in New Zealand & the South Pacific, to support in selling and taking ownership of a range of consulting engagements with key clients, that supports the growth of their business, as well as Visa’s.

Typical engagements could include payment strategies including the evolution of loyalty, optimising portfolio profitability, product proposition design and launch, digital experiences design and implementation, supporting in the uplift of fraud risk management to name a few.

What we are looking for:

We look for depth and breadth of experience rather than relying on age or job titles as proxies, and hire for judgment and integrity.  Knowledge of the New Zealand payments landscape would be beneficial given the changing regulatory environment and the likely impact on client product propositions.   

The full range of responsibilities are detailed below:

Responsibilities

• Work in close partnership with Directors and Account Executives to understand client needs and challenges, to identify advisory opportunities that will support the growth of our clients’ business.
• Prepare client project proposals, engaging with clients to clearly define objectives, working with VCA’s delivery team as needed to agree scope, approach and deliverables, define roles and responsibilities and delivery timelines.
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements.
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge.
• Design and deliver compelling presentations to illustrate findings, ideas and recommendations and more broadly at times support implementation at the client onsite.

More generally:

• Identify opportunities for other Visa functions including marketing, product, client services
• Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practice

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. Specific skills and experience you will bring are:
• 8-10 years of experience in consulting, payments, or business management with a Bachelor’s Degree
• Exceptional interpersonal and communication skills, adept at building strong relationships with internal and external stakeholders. Ability to articulate complex ideas clearly and effectively, both verbally and in writing.
• Innovative thinking, familiar with a range of consulting approaches that could be leveraged to solve client challenges, to deciphering complex problems and developing practical solutions.
• Highly organised with experience in simultaneously managing multiple projects, with varying levels of complexity.
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization.
• Excellent attention to detail, ensuring the highest level of quality/rigour in project deliverables.
• Self-motivated, work well independently, managing your own time and resources effectively. Able to handle pressure and setbacks, and adapt to change quickly and effectively.
• Strong commercial acumen, with experience in working on business/value cases that prove ROI.

In addition, you will ideally bring the following:

• Experience in payments or retail banking industry
• Experience in developing strategy (for products or business units)
• Experience in customer experience design (using human centred design / design thinking)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.