Client Engagement/SDM

Join the Team as a Client Engagement Manager in Hamilton with a leading MSP!

Overview:

Are you a dynamic professional with a knack for nurturing client relationships? They're a leading NZ Managed Service Provider (MSP) seeking a Client Engagement Manager to join the team in Hamilton. This role combines the responsibilities of an Account Manager with aspects of Service Delivery Management, focusing on providing exceptional support to existing customers.

Why You Should Apply:

Lead and shape client relationships with a supportive and innovative team.

Enjoy a rewarding career with one of New Zealand's top Managed Service Providers.

Act as a trusted advisor, maintaining strong relationships with existing clients.

Understand client needs and ensure services meet and exceed their expectations.

Collaborate with internal teams to deliver exceptional service and support.

Manage service delivery processes, ensuring timely resolution of issues and concerns.

Drive client satisfaction and retention through proactive communication and problem-solving.

Requirements:

Previous experience in an Account Manager or similar client-facing role.

Strong communication and interpersonal skills, with the ability to build rapport quickly.

Experience in Service Delivery Management or a related field is advantageous.

Excellent organisational and time management abilities.

A customer-centric mindset with a passion for delivering exceptional service.

Ready to Make a Difference?

If you're ready to take on a rewarding role where you can make a real impact, apply now to join the team as a Client Engagement Manager. Apply through seek or call John McGuire @ Fuse IT Recruitment to discuss on (09) 3772759