Client Executive (Groups and Events)

Kia ora!

If you're passionate about creating exceptional travel experiences and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. As a Client Executive – Groups and Events, you'll deliver seamless group travel, meetings, conferences and incentive programmes for some of New Zealand's leading organisations. From the first enquiry through to travellers returning home, you'll work closely with customers, suppliers and colleagues to ensure every detail is expertly managed.

Joining Tandem means becoming part of Air New Zealand's corporate travel business, where collaboration, innovation and outstanding customer service are at the heart of everything we do. At Air New Zealand, we're consistently recognised as one of New Zealand's most attractive employers, with a reputation for innovation, customer excellence, and a people-first culture. This is a fantastic opportunity to build your career while contributing to the success of one of New Zealand's most iconic brands.

About the role

• Manage end-to-end delivery of group travel, meetings, conferences and incentive programmes
• Build trusted relationships with corporate customers, understanding their objectives and delivering tailored travel solutions
• Coordinate flights, accommodation, transport, venues and supplier arrangements to ensure seamless programme delivery
• Prepare quotations, proposals, itineraries and travel documentation to a consistently high standard
• Liaise with airlines, hotels, destination partners and event suppliers to secure the best outcomes for customers
• Monitor programme budgets, manage supplier payments and ensure accurate invoicing
• Provide proactive communication throughout the planning process, resolving changes and unexpected issues with confidence
• Work collaboratively with Account Managers, Operations and suppliers to deliver exceptional customer experiences
• Support on-site delivery of programmes when required, ensuring customers receive outstanding service from start to finish
• Identify opportunities to improve processes, enhance customer experience and contribute to business growth
• Success in this role will be measured through exceptional customer satisfaction, accuracy and attention to detail, strong supplier and customer relationships, delivery of seamless group travel and event experiences and Contribution to repeat business and new opportunities.

What we're looking for

• Experience coordinating corporate group travel, conferences, events or incentive programmes
• Strong knowledge of airline, hotel and travel booking processes
• Excellent organisational skills with the ability to manage multiple projects simultaneously
• High attention to detail and the ability to work under pressure
• Outstanding communication and relationship-building skills
• Strong commercial awareness and problem-solving ability
• Experience using travel systems (such as Amadeus, Galileo, Serko or similar) would be advantageous
• A passion for delivering exceptional customer experiences.

If you have what we are looking for and are excited by the opportunity, we'd love to hear from you.

Why join Air New Zealand?

We want our people to live their best lives and access great benefits that support life both inside and outside of work.

• Discounted travel on Air New Zealand and access to standby travel across many international airlines
• Grow your career through on the job learning, development opportunities, and meaningful experiences
• FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
• Access to a wide range of employee discounts, including hotels, retail, banking, insurance, and more
• Wellbeing support through our Wellbeing Hub, Employee Assistance Programme, and additional health and wellbeing resources.

Ready for take-off?

If you're looking for a role where you can strengthen customer partnerships, influence commercial performance, and grow your career with one of New Zealand's most recognised brands, we'd love to hear from you. Bring your experience, curiosity, and commitment to delivering outstanding outcomes, and help shape the future of travel with Air New Zealand.

Applications close Sunday, 16th August 2026

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."