Client Resolution Specialist

Peninsula Employsure isn't just another workplace – it's a dynamic, family-run business with a global reach.

As the leading Global HR & WHS Advisory service, we empower over 135,000 clients worldwide.

As a high growth organisation we a seeking a seasoned Client Resolution Specialist to join our award-winning team in our brand-new Auckland offices, conveniently located near the Britomart.

Make a Difference, One Resolution at a Time

You'll be the hero for clients facing service concerns. Your expertise lies in confidently resolving complaints end-to-end, ensuring adherence to regulations and internal frameworks.

You'll leverage your exceptional critical thinking, client handling, and negotiation skills to investigate issues, build rapport, and find win-win solutions.

Collaboration is key, so you'll thrive in our fast-paced, team-oriented environment.

What We Offer
At Peninsula Employsure, growth isn't just about the company, it's about your development. We foster a supportive environment where you can achieve your full potential, both personally and professionally. Here's a taste of what awaits:

• Competitive Salary & Benefits: Enjoy discounted health insurance, employee discounts, company profit-sharing, and more.
• Work-Life Balance: We believe in a healthy balance, offering birthday and volunteer leave, and a fun work environment.
• Perks & Recognition: Snack-Sure keeps you fueled, bi-weekly tea trolleys provide afternoon pick-me-ups, and monthly social events keep things lively.
• Ambassador's Club: Celebrate your 2-year anniversary and unlock additional benefits like paid leave, upskilling opportunities, and a one-of-a-kind "bobble-head" reward.

Interested in knowing more? Hit the APPLY NOW button and let's chat!

Employsure is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Māori as Tangata Whenua and Pacific Islander origin, as well as people with disabilities.

**A note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes