Client Services Administrator

Company:

Mercer

Description:

We are seeking a talented individual to join our Client Services team at Mercer NZ. This role will be based in Auckland. This is a hybrid role that has a requirement of working at least three days a week in the office. 

The Client Services Administrator will work closely with the client services team providing essential administrative support to our client managers and their workplace savings and corporate superannuation clients. You will collaborate with internal and external stakeholders to ensure the successful delivery of client services and support ongoing improvement initiatives.

We will count on you to: 

• Support key clients by serving as a first point of contact for day-to-day communication, following up on correspondence and managing communication.

• Support the Client Services team and our corporate clients by managing day-to-day aspects for designated accounts.

• Coordinate and assist with day-to-day activities fundamental to the smooth operation of the business, including secretarial services and general administrative duties for Trustee Boards, such as attending meetings and taking minutes. 

• Deliver accurate and timely support services for clients and their members (e.g., hardship, first home, permanent emigration claims). 

• Manage, coordinate, and organise travel and accommodation as required. 

• Assist with the production of correspondence and regulatory documents including reports and presentations. 

• Organise meetings, rooms, catering, and equipment for team and client meetings. 

• Liaise with client contacts on specific projects and delegated tasks.

What you need to have: 

• Intermediate level and sound working knowledge of Microsoft Word, Excel, and PowerPoint. 

• A minimum of 1 to 3 years experience in administration, personal assistance, or customer service is preferred. 

• Motivated self-starter with initiative and ability to work effectively within a team environment. 

• Agility with excellent time management and interpersonal skills. 

• A high level of written and oral communication skills. 

• Ability to work well under pressure and efficiently against deadlines. 

• Experience prioritising multiple projects and ability to go the extra mile. 

• Ability to maintain confidentiality.

What makes you stand out: 

• Experience working within financial services or superannuation administration. 

• Familiarity with regulatory documentation and compliance requirements. 

• Previous experience supporting Trustee Boards or similar governance groups.

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.