Client Services - Call Centre

Join Our Team as a Client Services Specialist!

Are you passionate about companion animals and customer service? We have an exciting opportunity for an enthusiastic Client Services person to join our team at our Feilding clinic. Our well-equipped hospital offers a wide range of general practice and specialist services, as well as advanced treatment options for both production and domestic animals.

What We're Looking For:

We are seeking a dedicated individual who possesses the following qualifications and skills:

• Companion Animal Care Certificate or similar qualification


• Passion for Customer Service with excellent communication skills


• Veterinary Practice Reception Experience and knowledge


• Experience in Managing Calls, Booking Diaries, and Appointments


• Ability to Work Under Pressure, multitask, and use initiative


• Excellent Computer Skills


• Confident, Positive Personality with strong interpersonal skills


• Team Player with a focus on detail and going the extra mile

Key Responsibilities:

As a Client Services Specialist, your responsibilities will include:

• Serving as the first point of contact for our companion animal clients over the phone and in-clinic


• Booking appointments for clients


• Answering animal health questions


• Conducting telephone contact and follow-up calls


• Providing sales advice and product knowledge


• Offering administration support for our hospital and specialist teams

Why Join Us?

Previous experience in customer service, veterinary practice, or a call centre is advantageous, but we are willing to provide training to the right candidate who can fit in and contribute to our team environment.

Position Details:

• Full-time position: 40 hours per week


• Participation in the Saturday roster
  

If you are a motivated individual with a passion for animals and customer service, we would love to hear from you!

Please apply with your CV and cover letter now!

For more information, please contact:

Sarah Thorstensen

[email protected]