Client Services Manager

About Ticketek Entertainment Group​

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget.  In a distracted world where nothing beats real human moments, We makes life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About Ticketek New Zealand

With over 40 years experience ticketing the biggest live events and venues in New Zealand, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates New Zealand's most advanced multi-channel ticket sales and distribution network.

A truly digital company, ticketek.co.nz is New Zealand's leading entertainment events website, with a market leading mobile platform.

Ticketek sells tickets to more than 3,000 events each year, including concerts at every major Stadium, as well as for New Zealand Rugby, Cricket, Football, Rugby League and Netball. Ticketek sells tickets for theatre, musicals, festivals, exhibitions, experience, and family events from Whangarei to Bluff.

About The Role

An opportunity has arisen for an energetic Client Services Manager to join our Ticketek team based in Christchurch. This varied role will work closely with the South Island’s most prestigious entertainment venues and stadiums for world class live events.  

Never has the role been more exciting as we welcome many new Venues and Clients to the Ticketek portfolio.  

The Client Services team are the key point of contact for our clients. The team liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance as well as other various external stakeholders to ensure our clients maintain a high level of service delivery. 

The Client Services Manager ensures each client receives a high standard of service delivery and continuity across their accounts. This role provides a critical communications link between the Client/Venue and Ticketek, whilst ensuring a high level of client/customer service as well as ensuring all contractual obligations are adhered to. 

This role ensures internal operational services and activities are satisfying client needs and meeting commercial deadlines. You will work closely with Senior Management and your team to provide value-added services and solutions to clients that increase the occupancy and yield outcomes of events under your responsibility 

What does a day in the life look like?

As Client Services Manager, your role will include:

• Client Relationships: Partnering with Clients to discuss build requirements, time frames and responsibilities. Delivering accurate event builds. Providing timely and concise reporting and insights. 

• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day. 

• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented well ahead of time and fulfilled as planned. 

• Business Development: Work with Senior Management and your team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile. 

• General: Other duties as reasonably required. 

About you

Essential experience & skills:

• Excellent verbal and written communication. 

• Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner. 

• Understanding or ability to learn ticketing systems and processes 

• An interest in event promotion, event administration and venue management. 

Desirable experience & skills 

• Client/customer relationship skills. 

• Experience in Event or ticketing roles. 

• Tertiary qualified 

Other considerations for this role

Due to the nature of this role, work is required outside of business hours and on the weekend. National travel will be required.  

If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and resume outlining your suitability for the role. 

Here’s a taste of what Ticketek offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*