Client Services Manager

At All Clear, we believe that our people are our greatest strength. We bring together a variety of skills, experiences, and perspectives to create an environment that fosters innovation and growth.

Job Summary

Lead our Client Services team- drive outstanding client outcomes and operational success.

Christchurch | Full-time | Salary-based

Due to an internal promotion, we are seeking a Client Services Manager with excellent people skills, self-motivation, and management experience. Key responsibilities include managing the Client Services team to ensure engagement, meeting operational requirements, and delivering excellent service to our clients.

About All Clear

We are an organization that thrives on innovation and growth. Our business provides a range of property and scientific services to Property Management firms, Real Estate professionals, social and community housing providers, Property developers, and more across most of New Zealand.

About the Role
We are looking for a Client Services Manager to lead our Christchurch-based team. You will use management and operational insights to create strong client relationships to promote success.

As a company that believes that team culture is critical, we need someone who can be a positive contributor to our All Clear team. We are looking for someone self-motivated, who has great time management, a positive attitude, and a strong work ethic.

Key Responsibilities Include

• Lead and support the Client Services team to ensure engagement, productivity, and deliver excellent outstanding service.

• Oversee training, workflow, scheduling, and office-based operations.

• Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

• Support and monitor field team performance, escalating issues when needed.

• Ensure operations run smoothly, efficiently, and in line with business goals.

• Travel occasionally between Christchurch, Auckland, or other NZ locations as required.

Requirements:

• You must be a New Zealand citizen or hold a valid work visa

• Previous leadership experience

• Professional English language proficiency

• Strong people skills

• Previous Client Service experience, ideally within a services business

• Exceptional Computer/Technicial Literacy

• A clean, current, and Full New Zealand driver's license.

• A passion for leading a team and driving high performance

Bonus Skills

• Have some knowledge of the Healthy Home and Smoke Alarm regulations

• Have a good knowledge of New Zealand geography, with a particular emphasis on our two biggest markets- Auckland and Canterbury.

Why Join Us?

• We are looking for an immediate start

• A company that values team culture and collaboration

• Plenty of opportunity to develop your skills in a growing national business

• Ability to travel around New Zealand for work

If you think you could be a good fit in our company, then Apply Now.