Client Services Manager - Retail

Client Services Manager

Client Services Manager

Are you quick-thinking, people-focused, and great at building relationships?
Looking for a role where every day is different?

We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team!
We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland).
This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.

What you’ll do
   Manage a portfolio of Auckland-based clients
   Be the first point of contact for support, escalation, and service delivery
   Champion the customer voice internally and ensure promises are delivered
   Lead, motivate, and support your team in the field
   Build strong relationships with internal and external stakeholders
   Drive financial performance and create strategic service plans
   Complete operational, incident, and quality assurance reporting


What we’re looking for
   2+ years’ leadership experience
   2+ years in a client service or customer-facing role
   Security or service sector experience (advantageous)
   Strong communicator with excellent interpersonal and negotiation skills
   Tech-savvy with the ability to use various staff management systems
   Current COA (or ability to obtain one)
   Full NZ Driver Licence
   Ability to pass MOJ criminal checks


What you’ll get
   Competitive salary + company vehicle
   Flexible roster based on business needs (not strictly Mon–Fri)
   Access to our Perks Programme (retail, fuel, grocery discounts + more)
   Ongoing training and development
   Strong Health & Safety culture with regular welfare checks
  * Access to EAP, counselling, budgeting support, and discounted fuel for your whānau

At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.
Ready for your next challenge? Apply now.

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.