Clinical Services Manager

Clinical Services Manager

Position Description

The Lifewise Trust [Lifewise] is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa. Lifewise work together with marginalised people to create better service and solutions to enable their full participation and ability to thrive. We are dedicated to fostering a society where everyone feels valued and has a sense of belonging.

Our Health and Disability services focus on providing comprehensive home care support to a diverse range of clients of varying ages and need. The Clinical Services Manager will be responsible for leading a team of health professionals delivering home and community support services (HCSS) in central Auckland. This position is essential in ensuring Lifewise Health and Disability Services provides a high-quality service to our clients and stakeholders.

The Clinical Services Manager is a senior leader within the Health and Disability Service, working closely with the senior leadership team to ensure the effective delivery of Community Health Services to vulnerable individuals in their own homes. This role provides strong clinical oversight and leadership to a team of clinicians who work independently and remotely, ensuring safe, high-quality, and person-centred care.

THREE TRUST VALUES

Compassion Arohanui

Courage Maia

Respect Whakaute

Integrity Ngakau Pono

WHO YOU REPORT TO

• Service Manager Health and Disability

WHO REPORTS TO ME

• Case Managers (6 currently)

KEY WORKING RELATIONSHIPS

Internal

• Health and Disability Leadership team


• Internal Functional Experts (including Finance, HR, IT)


• Clinicians in other Lifewise services and across The Three Trusts

External

• External stakeholders such as clinical leaders and managers from other health and disability services


• Needs assessment and service coordination (NASC) staff


• Funders of health and disability services


• Providers of education and training for home and community support services


• National health and disability organisations such as the Health Quality & Safety Commission and other national - Te Tāhū Hauoraand the Home and Community Health Association.

LEVEL OF DELEGATION

• As stated in The Three Trusts Policy on Delegated Authorities

WHAT YOU’RE RESPONSIBLE FOR

Clinical Focus:

• Lead the delivery, improvement and development of Clinical Services in collaboration with the Group Quality Manager, Manager of Practice and Development, Regional Manager, and Senior Clinicians in other Lifewise services and across the Three Trusts.


• Building and maintaining relationships with key internal and external stakeholders including clinicians from tertiary and secondary health services.


• Ensure the clinical components of all HCSS services provided to referred clients meet both Ngā Paerewa Health and Disability Services Standard and the contractual requirements of funders.


• Leading and implementing service improvement projects in relation to clinical interventions, identified by the clinical team and as directed by the service manager.

People Management:

• Line management of a small team of registered clinicians.


• Leading, coaching and supporting the development of a team of clinicians including performance reviews and performance management when required, and ongoing professional development.

Quality:

• Overseeing the management of clinical aspects of service quality, safety and effectiveness of training and service delivery including those provided by Case Managers within the service.


• Monitoring and delivery of timely responses to new referrals, and the review of service delivery plans for people already using services.


• Overseeing investigations and resolution of concerns and complaints related matters of clinical safety, health, wellbeing and engagement of the HCSS whānau.


• Contributing to accountability reporting to the Lifewise Executive or funders and health sector agencies such as Te Tāhū Hauora - Health Quality & Safety Commission.

Leadership:

• To promote the importance of individualised care and support for people with diverse backgrounds, capabilities, health status and personal goals with all staff.


• Being an active member of the Leadership team in the Health and Disability service.


• Engaging effectively with individuals, families, whānau, co-workers and health professionals.

Health and Safety:

• Report all incidents, accidents and near misses that occur during work


• Actively participate in any health and safety initiatives and contribute to improving health and safety practices


• Use any provided Personal Protective Equipment as required


• Take reasonable care for your own health and safety


• Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons.

Other Responsibilities:

• Cultural Competence: Understand the position of Māori as the tangata whenua. Commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise Trust.

Note: The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

WHAT SKILLS & EXPERIENCE YOU NEED

Essential:

• A current NZ Registered Nurse Annual Practicing Certificate


• 3 - 5 post registration experience including people management as a line manager


• Experience in mentoring, coaching and developing a team to deliver great outcomes for people receiving home and community using HCSS services


• Ability and experience to lead, direct and continually evaluate the provision of clinical services in home and community settings


• Sound management, analytical and decision-making skills


• A full ‘Class 1’ New Zealand driver licence


• Demonstrated knowledge and practical experience in the use of interRAI, including the ability to interpret assessments and integrate findings into care planning and service delivery.


• Knowledge of Ngā Paerewa Health and Disability Services Standard and the ability to manage a robust quality system

Desirable:

• Ideally managed clinical quality and safety aspects of mobile HCSS service provision to a large and diverse client group.


• Excellent time management skills


• Proven relationship building capability with internal and external stakeholders


• Experience of designing and leading quality improvement projects


• Competent with digital technologies and a range of programmes and systems