Clinical Support Representative, Ortho/SPM - Palmerston North NZ

Clinical Support Representative Ortho/SPM

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

Reporting to the Sales Manager, Ortho, the Clinical Support Representative will provide clinical support, and undertake training activities, for products and services in the clinical environment, in line with sales and marketing strategies, to ensure business objectives are achieved. Additionally, you will maintain and develop relationships with customers.

What will you be doing?

• Provide exceptional clinical support to customers on products whilst maintaining a high level of product knowledge.

• Support surgical procedures in the hospital environment on a range of products on an ‘as required’ basis.

• Manage the clinical training and in-servicing schedule in alignment with the sales strategy.

• Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives.

• Ensure the appropriate execution of the shared calendar.

• Support the maintenance/ development of customer profiles/ preferences.

• Foster good teamwork, communication and execution across the state sales team.

What will you need to be successful?

• You must have proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline.

• Proven experience in the orthopaedic and/ or endoscopy field will be essential.

• Extensive understanding of orthopaedic and/ or endoscopy products and industry - technical terminology and clinical knowledge

• Good understanding of the operating theatre environment and surgical procedures

• Good understanding of the NZ public and private healthcare system

• A knowledge of selling skills

• Computer proficiency in MS Office

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

• Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day      

• Flexibility: Hybrid Work Model (For most professional roles)    

• Training: Hands-On, Team-Customized, Mentorship    

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