Cloud Solution Specialist (Whangarei)

TMG Cloudland is at the forefront of the digital modern workspace, offering innovative solutions in DaaS/IaaS, M365 Modern Workplace, and the cloud automation market, with a strong focus on the primary healthcare sector.

With branches nationwide, our exceptional customer service, advanced technological capabilities, and unwavering dedication to meeting our clients' needs make us the preferred choice for companies throughout New Zealand and Australia.

We are seeking a Christchurch based, Cloud Solution Specialist to grow our presence and provide local technical leadership on projects. The role will join our larger nationwide Professional Services team.

In this role, you will technically lead complex technology projects for internal teams and customers. You will be instrumental in providing technical leadership, leading problem management, and creating and updating advanced technical documentation. Your skills will allow you to technically lead projects and deployments with an advanced background in the Windows Ecosystem (Desktop, Servers, Server Roles, SQL, RDS), Networking, Office 365, Modern Work, and VOIP Solutions, to name a few.

This position requires frequent after-hours and weekend work, so flexibility is essential. 

You'll engage with customers regularly, making strong communication and interpersonal skills crucial for success. Your ability to foster relationships and effectively convey technical information will be key in delivering exceptional service. 

The successful applicant will have the chance to work with clients of varying scales, further develop your technical skills, and be mentored by other senior technical leaders.

This is an exciting opportunity for the right candidate to join a highly collaborative, motivated, and experienced technical team, with innovative platforms and products and a commitment to exceptional customer service.

The ideal candidate will:

• Have a minimum of 7 years in the IT industry (Senior Support or Senior Engineer role).


• Demonstrate a keen ability to technically lead projects, allocate tasks to peers, and manage customer expectations effectively.


• Understand the Primary Health sector and experience with Medtech, Indici, MyPractice would be an advantage. 


• Have advanced technical skills and experience in providing escalation support and leading advanced problem management investigations.


• Have a proven track record in managing technically complex project tasks, both remotely and on-site.


• Exhibit excellent communication skills (both written and verbal) and be able to work effectively with customers and internal teams.


• Be proficient in creating and updating technical documentation, such as knowledgebase articles and "How To" documents.


• Display strong organizational skills and the ability to take ownership of projects, driving them to completion with attention to detail.


• Be capable of learning quickly, thinking on your feet, and working autonomously, particularly under pressure.


• Additionally, the ideal candidate should possess a positive attitude, be dependable, motivated, and adaptable.

If you’re passionate about delivering innovative cloud solutions, committed to exceptional customer service, and eager to work in a dynamic and collaborative environment, we’d love to hear from you.

To apply for this role, you must have NZ residency or be legally entitled to live and work here. This role is open to applicants in Christchurch, Hamilton.

This role is not suited for traditional Project Managers. We seek a candidate with strong technical expertise, along with organizational and ownership skills.