Coach Onboarding Manager

About the role

Christians Against Poverty (CAP) is entering a new season of change, and we’re looking for an experienced Coach Onboarding Manager to join our newly refreshed services.

As the Coach Onboarding Manager, you’ll play a key role in strengthening communities by equipping churches and partner organisations to recruit and engage volunteers effectively. You’ll ensure volunteers are confident, compassionate, and well-prepared to serve clients, fostering meaningful impact through mobilisation and support. This role is all about empowering others to make a difference—building capacity, connection, and care where it matters most.

Key areas of responsibility include:

• Equip churches and organisations to recruit volunteers


• Prepare volunteers with training and knowledge of CAP’s values and processes


• Collaborate and build strong relationships with internal and external teams


• Liaise with churches to ensure alignment between volunteer expectations and community


• Celebrate and communicate volunteer impact, recognising milestones and achievements to inspire, motivate and champion ongoing volunteer engagement

About you

You are excited to bring your professionalism and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an influential leader, who challenges yourself and others. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the kaupapa and the people you’re serving.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You’ll also bring relevant experience for the role:

• 2+ years proven experience in a similar role


• 2+ years proven experience working in client-centred service delivery and/or with community-based social issues


• Build and implement volunteer recruitment strategies that equip churches and organisations with effective processes to attract and engage committed volunteers


• Ensure volunteers are fully prepared to be CAP representatives in their community, to deliver quality service and to be empowered to engage with clients


• Build effective relationships to enable better outcomes for CAP Representatives as they support client journeys


• Cultural competence and commitment to Te Tiriti o Waitangi, with the ability to work safely and sensitively with people from diverse backgrounds and champion inclusive practices.


• Emotional intelligence and professional maturity, balancing empathy, compassion, and best practice—especially when working with vulnerable people and navigating complex challenges.

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ‘’Ending money chaos in Aotearoa’’.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP

• You’ll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve.


• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora/wellbeing.


• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a ‘with Jesus’ approach.


• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.


• Tangible benefits include EAP, flexible working options, 37.5 hour working week (use this piece only for full-time roles), at least 5 weeks’ annual leave per year & free onsite parking.


• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus.

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now!