Collections Associate

• Manage levy and claimant debt portfolios while delivering fair and effective collection outcomes.
• Join a trusted organisation helping New Zealanders recover, thrive and stay safe.
• Grow your career with development opportunities.

Permanent | Wellington

About us | Mō mātou 

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi 

We are looking for a motivated and customer-focused Collections Associate to join our Wellington-based team. In this role, you will manage overdue levy and claimant debt, working across both portfolios to achieve positive outcomes for customers and ACC. You will also support capability development within the team by helping onboard new team members and delivering refresher training when required. This role plays an important part in supporting ACC's purpose, helping ensure fair and sustainable debt recovery while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The hours of work are 40 hours per week, rostered Monday to Friday between 9:30am and 6:00pm. During training, you will be required to work from the office each day. Following training, flexible hybrid working arrangements may be available, with a team anchor day every Tuesday.

The appointing salary for this role is $61,766 - $82,355 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu 

The team is supportive, friendly, and diverse. You’ll have many colleagues to help and support you as you learn. Key to your success in this role will be a positive outlook and curiosity that will keep you engaged in the mahi.

You will bring:

• An energetic and motivated approach to work, with a drive to succeed.
• Strong personal leadership and communication skills.
• A customer and solutions focused mindset that is displayed in all interactions with customers and stakeholders.
• Strong negotiation and decision-making skills with good business acumen.
• Investigative, financial, and numerical skills.
• Confidence to have challenging conversations with customers and claimants.
• Resilience to adapt to a dynamic work environment.
• Open to feedback with a focus on continuous improvement. 
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono 

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Friday 21 August at 5.00pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected]