Collections Specialist - Generous Compensation

Our client is a successful and growing New Zealand financial services company. They are a Kiwi-owned and operated organisation founded in 2000, offering a range of consumer and business finance solutions. They are a friendly and inclusive company that values teamwork and embraces diversity. As a company that puts people first, they provide a supportive and passionate team environment and a place where people can grow.

The role;

As a member of the team, you will be responsible for handling sensitive conversations with high levels of empathy, resolving arrears, and above all else providing excellent customer service. You’ll play a crucial role in guiding customers to understand and manage their financial obligations, using your skills in communication and problem-solving to help them navigate often challenging situations. It's a rewarding opportunity to make a positive impact on people's lives while enhancing your own professional abilities in customer service and financial management. This role is high trust and unscripted, you'll have the ability to think on your feet and respond to what's presented to you.

Your X factor;

We are seeking talented people who either have 2-4 years experience in debt collection or alternatively, you might have significant, high volume call centre experience and are looking to up-skill in financial services.

• Demonstrated ability to thrive in a fast-paced, large and structured call centre environment
• High levels of empathy and understanding of people in challenging financial circumstances
• Outstanding communincation, both verbal and written 
• A natural aptitude for working with numbers as you’ll be calculating financial arrangements and performing data entry (alpha and numeric) 
• Proven track record of delivering exceptional customer service 
• A natural problem solver
• A fast typing speed 

Why You'll Love Working Here: 

• One volunteer day per annum to contribute to your community 
• Well-being allowance to support your physical and mental well-being 
• Hybrid work-from-home option available, subject to meeting a WFH policy requirements and required competency 
• Collaborative and team-oriented approach within the company 
• Opportunities for growth and development within the organisation 

If you’re keen to explore this opportunity, please apply now!

*You must have NZ work rights and a clear credit history to be considered for this role