Communication Centre Operator

Security Operations Centre Operator in Rotorua 

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We’re FIRST Security, one of New Zealand’s market leaders in security.

About the role:

We have a full time opportunity to join our Rotorua team. These specialist roles within a Security Operations Centre will be different, with unique challenges daily but it’s all about people engagement - listening, observing, and helping.

The duties will include:

Receiving alerts from remote cameras, triaging the alerts and taking appropriate follow-up action
Receiving calls from forest users who are having trouble gaining access through remote gates, vetting their credentials and remotely opening the gates (if appropriate)
Proactively monitoring security cameras across the forest
Dispatching forest security patrols and/or police to incidents
Providing client reporting
Managing user credentials within the operating systems (NX Witness, Gallagher Command Centre, Milestone).

What we can offer you:

35 hours a week minimum
Full and ongoing training provided
A supportive Team environment
Pay rate of $32.28 per hour

Essential skills:

Communication skills - both written and verbal - incident/shift reports/Radio comms
Great computer literacy skills and excellent attention to detail
Be a people person and be solution focused.
Work well under pressure and ability to multitask
Ability to obtain a COA (we can assist you in getting this)
High level of computer literacy
Ability to work across a 24/7 roster pattern
Desirable skills:
Previous experience working in a call centre or control room environment
Experience working with CCTV and/or access control software (eg NX Witness, Gallagher Command Centre, Milestone)

Further Benefits:

24/7 Welfare Team support ensuring the safety of our officers on shift.
Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family.

There will be a full onsite training, ongoing support and the opportunity for great career progression.
Applicants for this position should have NZ residency or a valid NZ work visa