Connector Support | Palmerston North | Permanent

About our team | Mō te tīma

The Disability Support Services (DSS) Group is responsible for commissioning, funding, and stewarding high-quality services that support disabled people, their families, and whānau.

We’re building leadership and management capacity across our teams to deliver both change and business-as-usual effectively.

We work closely with providers, stakeholders, and communities to ensure services are fair, consistent, transparent and sustainable. With a strong focus on performance monitoring, data, and insights, we’re committed to continuous improvement and evidence-based decision-making.

It’s an exciting time to join DSS as we strengthen our systems and expand our capabilities.

We’re looking for passionate people to help us achieve our goals and make a meaningful impact.

About the role | Mō te tūnga

This Enabling Good Lives teams are essential to the Enabling Good Lives approach and make a significant positive impact on the lives of disabled people, tangata whaikaha, whānau and communities. The team is diverse and proactively aims to reflect the population we serve.

As a team we work alongside disabled people, their whanau and local communities to dream big, make plans for the future and establish community connections. This role contributes to the transformation of the disability system and the wider community which enables disabled people and whānau to have more choice and control over their lives and the supports they use.

As the Connector Support, you’ll work closely with Connectors and community organisations and providers to ensure timely and appropriate information is shared and easily accessible. To achieve this, you’ll work with disabled people and whanau to support the implementation of good life plans and community connections. 

You will be responsible for creating and maintaining networks and an easy-to-use resource data-base and management of the participant record database.

Key responsibilities include: 

• Build, develop and maintain trusting relationships with disabled people, tangata whaikaha and whānau.


• Assess and understand the nature of the enquiry and be able to identify appropriate referrals and resolutions.


• Respond to enquiries about mainstream community options and the disability system with accurate, timely and useful information that meets the communication and information needs of disabled people, tangata whaikaha and their whānau


• Accurately record key information and update data for disability resources, networks and events.


• Accurately complete additional all administrative tasks specifically related to the welfare and support of disabled people, ensuring that database information is correct, up to date and completed in a timely manner to ensure continuation of support.


• Availability to handle inbound and/or outbound calls may be required from time to time

This role is located in Palmerston North and the successful candidate is required to be on site. Remote work is not possible for this role.

To find out more about the Enabling Good Lives approach please visit https://www.enablinggoodlives.co.nz/ 

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you. 

What you bring | Ōu pūmanawatanga

• A strong understanding of the enabling Good Lives principals and approach, Te Tiriti o Waitangi, and the UN Convention on the Rights of Persons with Disability.


• Demonstrated ability to provide and deliver accurate and useful information that is responsive to the needs of disabled people, tangata whaikaha.


• Sound judgement in prioritising enquiries and identifying those that need an immediate response


• Experience working in an environment that requires a high level of discretion, sensitivity and interpersonal interaction.


• Excellent communication skills and ability to adapt your method of communicating to the situation and person and


• Proactivity with the ability to work independently, with a high workload in complex circumstances.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Connector Support position descripiton.

Salary | Utu-ā-tau: 61,466.00 - 73,903.00