Contact Center Representative

Who we are:

Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.

We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our mission is to help people rediscover the joy of hearing.

About this opportunity:

We are continuously building our Contact Centre talent pool and regularly recruit as opportunities arise.  While we may not always have an immediate vacancy, we frequently hire from this pipeline for upcoming roles based in Takapuna.

As a Contact Centre Representative, you'll be the friendly first point of contact for our clients. Your role will involve answering initial inquiries, following up on leads, and scheduling appointments in our clinic diaries.

Based in Takapuna, typical hours for this role are Monday to Thursday 10.30am to 7pm and Fridays 8.30am to 5pm.

What we are looking for:

• A commitment to great customer service through previous experience in a retail or customer service role
• Clear communication style and being comfortable on the phone
• Ability to use basic computer systems and technology
• Self-motivated and team oriented
• Good attention to detail
• Previous contact centre experience is great but not essential as full training is provided

Benefits:

• Incremental pay increase after 6 months based on performance. Thereafter, incremental pay will be increased annually based on performance 
• A quarterly bonus scheme - both subject to individual and team performance
• A day off to celebrate your Birthday! 
• While you’re employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
• Discounted Southern Cross Health Insurance
• Yearly Flu vaccinations
• Career development pathways available both locally and globally including training support
• A great working environment, which includes rewards and recognition programs and social activities

Think you'd be a perfect fit for our team? We'd love to hear from you!

Apply online today with your covering letter and CV and let us know why you are the perfect person to join us!

Please note: as part of our recruitment process, shortlisted candidates may be progressed through interview and reference checks and considered for suitable opportunities as they become available. By applying, you agree that we may retain your details for future Contact Centre roles.