Counter Manager

About the business and the role

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

Job tasks and responsibilities

We are looking for a Full-Time Counter Manager to lead our Dior counter in Life Pharmacy Albany! Our ideal candidate is a career retailer with an extensive background in premium/luxury retail management. With strong KPIs, a proven ability to achieve sales and service targets, and demonstrated success in leading a team, you are looking for your next step and ready to join the leading luxury Parfums Christian Dior brand.

Key responsibilities in this role include:

• ensuring the achievement of counter sales targets in line with business objectives and KPIs
• setting and driving individual and team objectives
• ensuring the delivery of the highest level of service to our customers with a client-centric mindset
• leading the team on clienteling and CRM activities
• managing, motivating, and developing team members
• maintaining operational excellence on counter (including planning shifts, sales analysis and reporting, stock management and ordering, maintaining visual merchandising standards, and utilising digital tools to maximise business and team performance)

Skills and experience

The successful candidate will possess:

• Extensive retail experience, with demonstrated management and leadership capabilities, ideally in a luxury retail environment 
• Must be available to work late nights and weekends
• Superior selling and communication skills
• Impeccable grooming and personal presentation
• Proactive and results/business-oriented
• A strong desire to succeed and a passion for beauty!

Job benefits and perks

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• A competitive package, from compensation, benefits to perks such as product allowance
• Ongoing in-house training, providing the opportunity to grow your beauty skills
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

All successful candidates may be required to weekends, public holidays and late night shopping. Please note that only short listed candidates will be contacted. 

If you see yourself as a member of a true luxury house, working in a Parfums Christian Dior counter, then apply now!