Credit and Collections Specialist - Join a Leading Company

DHL – The logistics company for the world

Open Position:  Credit and Collections Specialist 

DHL is the global market leader in the logistics industry and “The Logistics Company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation and contract logistics to its customers. A global network composed of more than 220 countries and territories with over 510,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

Take the opportunity to become one of the team at DHL Global Forwarding and be part of a company that is committed to providing service excellence.

The Credit and Collections Specialist role is based in Auckland, within the Airport location.

In this role you will be responsible for:

• Support to develop and administer Credit and Collections and Accounts Receivable (OTC) processes and activities to minimize risk and to ensure timely payments
• Obtain, assess and verify information, credit references and financial statements and prepare credit reports for accurate assessment of credit applications / credit risk
• Authorize credit applications within established company guidelines up to a pre-specified value
• Process payments and apply to customer balances in the Accounts Receivable ledger
• Interact and follow up with customers to ensure timely collections and to process claims for outstanding accounts
• Identify and collect problematic and overdue accounts to minimize outstanding debts
• Address customer issues such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
• Identify trends in issues and areas for service improvements that will deliver higher quality and/or lower cost
• Support team members with less experience

Skills/ Experiences:

• More than 2 years’ experience preferably in the freight forwarding and logistics industry. 

We can offer you:

• A competitive salary.
• Life insurance cover.
• Health Insurance after 12 months service.
• #1DHL Recognition Awards.
• Long Service Awards.
• Staff Carpark.
• A Global Corporate Culture focused on Excellence, Passion, Entrepreneurship and Teamwork.

If this sounds like the role you've been looking for, please click the "Apply Now" button below and attached your cover letter and CV.

Applications close on 20 June 2024

If you have not heard back from us by 20 June 2024, your application is unsuccessful and we thank you for your interest.