Customer And Sales Manager

Chiptech design and manufacture lifesaving electronic devices from a purpose built facility in Ferrymead, Christchurch. We are looking for an experienced person to manage customer sales and relationships as the 'face' of the company, as well as supporting product improvements, and helping develop new business. The Customer and Sales Manager will provide drive and direction for a consistent sales and marketing delivery to achieve company plans and strategies while supporting existing customers. Reporting to: Chief Executive Officer and the Founding DirectorManage/Supervise: Digital Marketing & Brand SpecialistResponsibilities:Manage and develop close relationships with existing customers and new prospects nationally and internationally (ANZ Markets). Ensure regular contact in person with key customers' employees, with a prioritised focus on our top ten purchasers. Regular digital contact is also required. Support customer product enquiries and help them find solutions. Escalate to key Chiptech team members for assistance where required. Plan and execute sales campaigns with Sales and Support and management team.Analyse existing and new markets and supervise market research projects.Seek new customers, new markets, and new opportunities within the region.Customer documentation review and releaseCollect and communicate customer requirements, including forecast, product requests, issues and change requests.Provide exceptional customer support.Keep the CRM up to date.Meet with Operations Manager on a regular basis to review forecast.Maintain customer price lists and gather information on required product improvements, changes and customisation of configuration and branding packages.Oversee incoming purchase orders against customer price lists and product set ups. Communicate supply times and delays to customers where applicable, respond to order queries.Assist with coordinating on-going customer training on Chiptech offerings.Deliver quality service and support to ensure a great customer experience.Write and communicate changes, or new product developments and services.Work with the Product Manager to develop innovative solutions based on customer feedback.Other relevant tasks as requested. Authorities:To stop production of any product pending reviewTo stop production of any product pending formal reviewTo negotiate product pricing with customersMake purchases to achieve departmental objectives of up to $500+gstRequirements:The candidate must be a NZ resident.Proven experience in a Customer and Sales Management role.Good references.This role will include travel to Australia.What we offer: Great working environment, with a good team culture. Ability to learn new skills on the job. Hot drinks, fruit, and biscuits in the lunchroom. Team/staff events throughout the year. Voluntary monthly estuary clean-up! Company phone. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a sales manager? Which of the following Customer Relationship Management (CRM) systems do you have experience using? Are you available to travel for this role when required? How many years of people management experience do you have? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr