We are eager to add a dedicated Customer Care and Sales Administration Officer to join our all-star team at Madison Recruitment Limited in Manukau & East Auckland, Auckland.
Growing your career as a Full time Customer Care and Sales Administration Officer is a remarkable opportunity to develop competitive skills.
If you are strong in analysis, problem-solving and have the right enthusiasm for the job, then apply for the position of Customer Care and Sales Administration Officer at Madison Recruitment Limited today!
About the Company: Our clients journey started in 1955 when large home appliances first became a fixture in every household. Over the past 60 years, they have made it a point to change the lives of their customers with innovating products that both meet their needs and are more sustainable for the environment. Their desire to innovate for the good of their customers and the environment has already taken quite them a long way A global brand which operates in more than 135 countries today.
About the role: The purpose of this role is to support sales administration and to help customers with their enquiries that come via multiple channels – phone, email and social media. You will be part of a small close-knit team.
Some of the day-to-day responsibilities: - Coordinating spare parts and product returns with retailers, ASCs and consumers
- Providing information and solutions to problems, from simple diagnostics over the phone, to following-up and doing what we say we will do, and escalating matters when appropriate to achieve resolution
- Follow-up and expediting backorders (incoming and outgoing)
- Transacting pro-rata changeovers where appropriate
- Maintain and update records of customer's transactions including details of comments, inquiries, complaints, and actions taken
- Booking service calls with Authorised Service Centres (ASC)
Location and Days/ Hours:- Ellerslie (Please note they are currently located in Parnell however will be moving offices to Ellerslie within the next 2 months)
- Standard business hours – Monday to Friday 9am -5.30pm
- Office based role
About You: You must have experience in a similar office-based role and be able to hit the ground running with on the job training.
- Excellent communication skills – written and verbal.
- Resilience and the ability to turn a situation around on a call
- Great attention to details and administrative skills
- Can do attitude and accountable
- Knowledge and experience with multiple household appliances
Benefits: - Free parking onsite
- Product discounts
- Beautiful sustainable offices with a 5-star Green Star rating
- Supportive and inclusive work environment
If this sounds like you then Apply now! Reference: BH-140839
Benefits of working as a Customer Care and Sales Administration Officer in Manukau & East Auckland, Auckland:
● Excellent benefits
● Company offers career progression opportunities
● Leading Industry Pay
No CV Required
How to get there?
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